The opportunity timeline

• Overview

  NBCUniversal is hiring a Customer Success Specialist in Carlsbad, NM.

• Role description

  Most marketers wait for leads; the Customer Success Specialist we want at NBCUniversal goes out and manufactures them. Look past the title and you'll see $57,000 - $79,000, a NM base, and a mid-level role that asks you to lead, not just execute.

  Key Responsibilities

  • Wire Ticket Management and Churn Reduction together so marketing hands sales clean leads
  • Walk the Carlsbad, NM territory and know it better than the map
  • Pitch upsells that feel like favors, not invoices
  • Pitch, listen, adjust, and pitch again until the sales marketing deal lands
  • Decode why NM buyers say yes and double down on it
  • Own the full sales cycle from initial outreach to signed contract
  • Grow NBCUniversal's forever-learning footprint one earned introduction at a time

  What You'll Bring

  • A Carlsbad network, or the hustle to build one from scratch
  • The reflex to surface risk before it surfaces itself
  • 5+ years that left you with strong instincts and few illusions
  • At least 4 years building expertise within the sales marketing space
  • Professionalism, integrity, and discretion with sensitive information

  Equal parts laboratory and workshop, NBCUniversal builds high-growth sales marketing products that hold up far beyond the borders of Carlsbad, NM. We hire forever-learning people, get out of their way, and let the Knowledge Base Management results speak.

  For your Intercom and 3 of grit, we offer $57,000 - $79,000, mentorship, benefits, and the flexibility to do Carlsbad on your terms.

  Our hiring manager is personally reviewing every Customer Success Specialist application that comes in.

  Qualified candidates are encouraged to apply as soon as possible.

• Required skills

  • Intercom
  • Knowledge Base Management
  • Call Center Operations
  • Problem Solving
  • Net Promoter Score
  • Ticket Management
  • CSAT Reporting
  • Multitasking
  • Churn Reduction
  • Change Management
  • Delegation
  • Goal Setting

• Benefits & perks

  • Deferred compensation plan
  • Travel discounts
  • Generous paid time off
  • Internet and phone reimbursement
  • Gym membership reimbursement
  • Internet Reimbursement
  • Short-term disability insurance
  • Reservist support
  • No-meeting Fridays

• Apply before 2026-08-30

  Submit your application for this Part-time sales_marketing position.