The opportunity timeline

• Overview

  ScaleUp Solutions is hiring a Customer Success Specialist in Charleston, WV.

• Role description

  We measure success in ScaleUp Solutions's Customer Success Specialist chair by deals signed and demand created, not slides polished. An internship Customer Success Specialist post in Charleston that values Customer Satisfaction Surveys over 5 years, pays $59,000 - $80,000, and never boxes you in.

  Key Responsibilities

  • Field objections on price the way a mid-level pro does it
  • Manage paid search, social, and email programs end to end
  • Stand up a Project Management-driven scoring model the whole team believes
  • Feed sales the Stress Management signals that say a buyer is ready now
  • Map buyer pain to ScaleUp Solutions's pitch deck, slide by slide
  • Steer ScaleUp Solutions prospects from interest to invoice without friction

  What You'll Bring

  • A writer's ear for tone in a high-stakes email
  • Oddball-friendly problem-solving that doesn't wait for permission
  • The kind of ownership that treats the company's money like your own
  • Willingness to relocate to Charleston, WV, or to make remote work
  • Proven follow-through, measured in shipped things rather than good intentions

  Equal parts laboratory and workshop, ScaleUp Solutions builds delightfully-weird sales marketing products that hold up far beyond the borders of Charleston, WV. Curiosity outranks credentials on this sales marketing team, so bring questions, not just answers.

  We back our team with $59,000 - $80,000, equity, top-tier health benefits, and the flexibility to work where you do your best thinking.

  We refreshed the dates so you know this internship role is current.

  The version of you that already works at ScaleUp Solutions is just one application ahead.

• Required skills

  • Cross-selling
  • Kustomer
  • Customer Satisfaction Surveys
  • QA Monitoring
  • Net Promoter Score
  • Upselling
  • Twilio Flex
  • Intercom
  • Stress Management
  • Project Management
  • Work-Life Balance

• Benefits & perks

  • Voluntary benefits marketplace
  • Pet insurance
  • Legal insurance plan
  • Sabbatical Leave
  • Game room and recreation space
  • Professional association memberships
  • Pet-friendly office
  • Charitable donation matching
  • Deferred compensation plan

• Apply before 2026-09-08

  Submit your application for this Internship sales_marketing position.