The opportunity timeline

• Overview

  Sears is hiring a Customer Success Specialist in Ogden, UT.

• Role description

  Drive our customer acquisition strategy as a Customer Success Specialist who treats every lead like an opportunity worth winning. Bring tinker-friendly Written Communication and 4 years to Ogden, and the return is $62,000 - $92,000, a remote schedule, and influence that grows.

  Key Responsibilities

  • Chase the sales marketing whitespace no rep in UT has worked
  • Script the webinar that fills the sales marketing top of funnel
  • Own the full sales cycle from initial outreach to signed contract
  • Hunt for partnership angles no one in Ogden, UT has tried
  • Build and nurture relationships with prospects across the Ogden, UT market
  • Cultivate referral channels and strategic partnerships in Ogden
  • Frame the feedback-hungry ROI an Ogden, UT CFO can defend internally
  • Pitch, listen, adjust, and pitch again until the sales marketing deal lands

  What You'll Bring

  • A portfolio that speaks louder than any line on your resume
  • Fluency across Cross-selling and Active Listening, with strong opinions on both
  • Judgment seasoned by at least 4 years of real consequences
  • Proven SLA Management results, ideally seasoned in Ogden, UT
  • Calm under the trust-based chaos a mid-level role tends to generate
  • An eye for the data-driven detail that separates fine from finished

  The whole point of Sears is to make Conflict Resolution dependable, and that collaborative mission has anchored it in Ogden from day one. Every Customer Success Specialist at Sears owns an outcome, not just a checklist of tasks.

  Our $62,000 - $92,000 package travels with real mentorship, a growth ladder you can see, and the flexibility to clock in from Ogden or home.

  We refreshed this Customer Success Specialist listing this week to keep it current for applicants.

  If steady remote work with real stakes appeals to you, the Customer Success Specialist chair is waiting.

• Required skills

  • Technical Support
  • Help Scout
  • Jira Service Management
  • Conflict Resolution
  • Cross-selling
  • Customer Feedback Analysis
  • SLA Management
  • Active Listening
  • Written Communication
  • Ticket Management
  • Attention to Detail
  • Decision Making
  • Mentoring
  • Persuasion

• Benefits & perks

  • Snacks and Beverages
  • Personal Days
  • Short-term disability insurance
  • Relocation assistance
  • Comprehensive health insurance
  • On-site flu shots and vaccinations
  • Paid sick leave
  • Housing Allowance
  • Paid jury and witness duty
  • Family Leave
  • Prescription drug coverage
  • Hospital indemnity insurance
  • Disability accommodations
  • Backup childcare assistance

• Apply before 2026-09-09

  Submit your application for this Remote sales_marketing position.