The opportunity timeline

• Overview

  SmartSolutions is hiring a Customer Success Specialist in Edison, NJ.

• Role description

  A generously-mentoring Customer Success Specialist thrives here by blending sharp analytics with a genuine talent for persuasion. A $63,000 - $95,000 full-time role for a junior professional ready to own deliverables and grow within a high-trust team.

  Key Responsibilities

  • Nurture the slow sales marketing leads until timing flips in our favor
  • Negotiate renewals before the sales marketing contract goes quiet
  • Drive upsell and renewal conversations with existing SmartSolutions accounts
  • Qualify inbound leads and route them through the sales funnel efficiently
  • Push Cold Calling adoption so the NJ team stops flying blind
  • Carry the booth conversation past small talk into next steps
  • Create sales collateral, decks, and proposals that move prospects forward

  What You'll Bring

  • The humility to revise strong opinions when the data argues back
  • Demonstrated knack for making the genuinely-flexible feel manageable
  • Excellent written and verbal communication skills
  • Strong multitasking ability without sacrificing quality

  Joining SmartSolutions means joining an experiment-friendly group of professionals who push sales marketing forward from Edison. We believe great Professionalism work comes from people who feel safe to experiment and occasionally fail.

  We pay $63,000 - $95,000 and protect it with coaching, coverage, and a flexible setup so your Teamwork grows without burning you out.

  We are actively sourcing ambitious professionals for this junior role right now.

  Your background in Teamwork could be exactly the missing piece here in Edison, so reach out.

• Required skills

  • Active Listening
  • Cold Calling
  • Knowledge Base Management
  • Customer Journey Mapping
  • Professionalism
  • Teamwork

• Benefits & perks

  • Will preparation services
  • Product Discounts
  • LinkedIn Learning access
  • Pet-friendly office
  • Mental Health Support
  • Life Insurance
  • Relocation Assistance
  • Flexible scheduling
  • Learning Stipend
  • Educational Assistance
  • Fertility benefits and IVF coverage
  • Asynchronous work culture
  • Profit sharing

• Apply before 2026-09-11

  Submit your application for this Full-time sales_marketing position.