The opportunity timeline

• Overview

  Best Buy is hiring a Customer Support Specialist in Laredo, TX.

• Role description

  Best Buy needs someone who can turn a cold Laredo market warm, and the Customer Support Specialist role pays $76,000 - $108,000 to whoever does it best. Few sales marketing roles let you own the whole thing end to end; this senior one in Laredo does, and it pays $76,000 - $108,000.

  Key Responsibilities

  • Nurture the slow sales marketing leads until timing flips in our favor
  • Conduct market research to uncover trends shaping the sales marketing space
  • Partner with Complaint Handling specialists to align content with demand-generation goals
  • Build the Laredo reference network that closes deals for you
  • Qualify hard, so the senior team only chases real money
  • Carry the booth conversation past small talk into next steps
  • Coach the Customer Support Specialist team off discounting and onto value selling

  What You'll Bring

  • Comfort defending a recommendation in front of skeptics
  • A solid foundation in Complaint Handling, refined over 7+ years
  • Demonstrated capacity to mentor or support senior teammates
  • Hands-on proficiency with Complaint Handling, ideally paired with Decision Making
  • Experience at the senior level inside a part-time role
  • Written communication clear enough to survive a forwarded email chain

  Best Buy is a flexible Laredo, TX firm where First Call Resolution isn't a department but the entire reason the lights stay on. We hold space for disagreement, then commit fully once the sales marketing call is made.

  This senior role pays $76,000 - $108,000 and surrounds it with coaching, coverage, and hours that respect your weekends in TX.

  Reopened and refreshed, the search for a senior candidate runs hot today.

  Got the drive and the Live Chat Support? we'd love to see your application.

• Required skills

  • First Call Resolution
  • Verbal Communication
  • Complaint Handling
  • Live Chat Support
  • Decision Making
  • Customer Service

• Benefits & perks

  • Flexible Work Arrangements
  • Phone Allowance
  • Global mobility program
  • Employee resource groups (ERGs)
  • Parking Allowance
  • Bike Storage
  • Floating holidays
  • Internal mobility opportunities

• Apply before 2026-08-24

  Submit your application for this Part-time sales_marketing position.