The opportunity timeline

• Overview

  Ford is hiring a Customer Support Specialist in Durham, NC.

• Role description

  We measure success in Ford's Customer Support Specialist chair by deals signed and demand created, not slides polished. Here you'll combine 4 years of know-how with $61,000 - $95,000, full project ownership, and a team that has your back.

  Key Responsibilities

  • Own the post-sale check-in that turns clients into references
  • Read intent data and route the Durham hot leads first
  • Design landing pages and conversion funnels that turn traffic into customers
  • Pull the bias-to-action case study that closes a stalled Durham deal
  • Manage paid search, social, and email programs end to end
  • Conduct market research to uncover trends shaping the sales marketing space
  • Coach junior reps through their first trust-the-team negotiation
  • Build territory plans that maximize coverage across Durham, NC

  What You'll Bring

  • 5 years that taught you which corners can be cut
  • The grit to debug at 4pm on a Friday without complaint
  • The composure to deliver bad news early and clearly
  • Judgment seasoned by at least 3 years of real consequences
  • Hands-on Phone Etiquette experience that survives a whiteboard interview
  • Equal parts Organization depth and Complaint Handling curiosity

  Ask anyone in Durham about Ford and you'll hear the same thing: an inclusive crew that ships fast and sweats the Organization details. We reward the teammate who unblocks three colleagues over the one who quietly hero-codes alone.

  We trade fair $61,000 - $95,000 for your talent and throw in mentorship, benefits, and a flexibility policy people actually use.

  Right now, today, this seat at Ford is genuinely empty and waiting.

  Trade the maybe-someday for a definitely-now and apply to Ford this afternoon.

• Required skills

  • Cross-selling
  • Salesforce Service Cloud
  • Conflict Resolution
  • Phone Etiquette
  • HubSpot Service Hub
  • CSAT Reporting
  • Complaint Handling
  • Goal Setting
  • Creativity
  • Organization

• Benefits & perks

  • Meditation and mindfulness apps
  • Internal mobility opportunities
  • Dental insurance
  • Restricted stock units (RSUs)
  • Book Allowance
  • Disaster relief assistance
  • Community service opportunities
  • Hybrid work schedule

• Apply before 2026-08-08

  Submit your application for this Freelance sales_marketing position.