The opportunity timeline

• Overview

  InnovateTech Lab is hiring a Customer Support Specialist in Jacksonville, FL.

• Role description

  The brands that win in FL obsess over Prioritization, and InnovateTech Lab is staffing this Customer Support Specialist role to do exactly that. A part-time Customer Support Specialist role that values ownership over busywork, pays $83,000 - $113,000, and invests in your long-term growth.

  Key Responsibilities

  • Read intent data and route the Jacksonville hot leads first
  • Pair Collaboration insight with gut feel to rank the hottest leads
  • Chase the sales marketing whitespace no rep in FL has worked
  • Build the Collaboration report leadership checks before the FL review
  • Collaborate with product teams to position new offerings in the Jacksonville region
  • Walk the Jacksonville, FL territory and know it better than the map

  What You'll Bring

  • 6 years of Collaboration práctica, plus a hunger for what's next
  • Proven track record delivering results as a senior Customer Support Specialist
  • Strong rapport-building skills and a genuinely positive presence
  • An appetite for ownership that scales with the stakes

  Founded by engineers who believe small teams ship great software, InnovateTech Lab now serves customers across the country from its Jacksonville, FL office. Here, ownership means you're empowered to fix what's broken without waiting for permission.

  InnovateTech Lab offers $83,000 - $113,000 plus the autonomy to set your own schedule and the support to keep growing.

  Right now is a strong time to apply, as our review queue is moving quickly.

  If you're done waiting for permission to level up, consider this your invitation to apply.

• Required skills

  • Ticket Management
  • Avaya
  • Genesys Cloud
  • Customer Retention
  • Collaboration
  • Prioritization

• Benefits & perks

  • Weight management programs
  • Stock options
  • Wellness reimbursement account
  • Paid business travel
  • Vision Insurance
  • Auto and home insurance discounts
  • Commuter benefits
  • Compressed Workweek
  • Casual dress code
  • Direct access to leadership
  • Employer pension contributions
  • Industry membership dues
  • Partner Discounts
  • Performance Bonuses

• Apply before 2026-09-02

  Submit your application for this Part-time sales_marketing position.