The opportunity timeline

• Overview

  Merck is hiring a Customer Support Specialist in Thornton, CO.

• Role description

  Drive our customer acquisition strategy as a Customer Support Specialist who treats every lead like an opportunity worth winning. Count it up: 4 years, $76,000 - $113,000, a sales marketing charter, and the kind of Merck growth that compounds.

  Key Responsibilities

  • Craft compelling messaging tailored to sales marketing buyers and decision-makers
  • Create sales collateral, decks, and proposals that move prospects forward
  • Own the funnel from first click to closed-won, top to bottom
  • Deliver persuasive product demos to empowering buyers and stakeholders
  • Run point on trade shows and pop-ups throughout CO
  • Carry the demo from screen-share to signature in one sitting
  • Open doors in Thornton, CO that a mid-level title alone can't

  What You'll Bring

  • Comfortable presenting ideas to stakeholders at every level
  • A keen eye for quality and consistency in your output
  • Reliable, accountable, and committed to following through
  • A history of leaving sales marketing processes better than you found them
  • The kind of empathy that makes hard feedback land softly
  • Cross-functional ease, from Outbound Calling engineers to Innovation marketers

  Merck is a Thornton, CO-based company on a customer-centric path to redefine the sales marketing industry. We default to writing things down so the whole sales marketing team stays in the loop without endless meetings.

  Step into $76,000 - $113,000, real mentorship, a benefits package that delivers, and the kind of flexible contract rhythm people rarely leave.

  The freshness clock just ticked over, and this Customer Support Specialist slot stays open.

  Bring 4 of grit or a fresh perspective; either way, this Customer Support Specialist role wants you.

• Required skills

  • Conflict Resolution
  • Intercom
  • Complaint Handling
  • Outbound Calling
  • Net Promoter Score
  • Customer Satisfaction Surveys
  • Zendesk
  • Call Center Operations
  • Innovation
  • Adaptability
  • Stakeholder Management

• Benefits & perks

  • Hybrid work schedule
  • Meditation and mindfulness apps
  • Standing desk and ergonomic equipment
  • Pension plan
  • Educational Assistance
  • Performance Bonuses

• Apply before 2026-08-22

  Submit your application for this Contract sales_marketing position.