The opportunity timeline

• Overview

  Moss Adams is hiring a Customer Support Specialist in Columbus, GA.

• Role description

  The Customer Support Specialist opening at Moss Adams is for someone who can carry a $56,000 - $76,000 number and still sweat the customer experience. With $56,000 - $76,000 on the table, this mid-level role rewards 5 years of Verbal Communication with autonomy and team-driven growth.

  Key Responsibilities

  • Close the gap between what marketing promises and sales delivers
  • Segment audiences and personalize outreach to lift response rates
  • Map buyer pain to Moss Adams's pitch deck, slide by slide
  • Coach the Customer Support Specialist team off discounting and onto value selling
  • Walk the Columbus, GA territory and know it better than the map
  • Sharpen the Customer Support Specialist value prop for each vertical we touch
  • Sit in on demos and tighten the script after every loss

  What You'll Bring

  • 5 years that taught you which corners can be cut
  • A teammate's instinct to unblock others before yourself
  • A bias toward asking the dumb question before the expensive mistake
  • Hands-on sales marketing experience that holds up to follow-up questions
  • Sharp organizational skills and an ability to juggle multiple workstreams
  • The kind of reliability that earns you the hard assignments
  • A collaborative mindset and genuine enthusiasm for teamwork

  Moss Adams is a fast-growing sales marketing company in Columbus, GA, where Verbal Communication and Live Chat Support drive everything we do. Our Columbus office runs on mutual respect, low ego, and a genuine willingness to help.

  We combine $56,000 - $76,000 with flexible remote work, paid volunteer days, and clear opportunities for advancement.

  Hiring for this position is live and moving quickly, with interviews already underway.

  Turn your 3 of experience into your next role; apply today.

• Required skills

  • Avaya
  • Net Promoter Score
  • Live Chat Support
  • Escalation Management
  • Jira Service Management
  • Customer Satisfaction Surveys
  • Cross-selling
  • Verbal Communication
  • Work-Life Balance
  • Written Communication
  • Self-Motivation

• Benefits & perks

  • Game Room
  • Commuter benefits
  • Corporate gym and entertainment discounts
  • Voluntary benefits marketplace
  • Career transition support
  • On-site flu shots and vaccinations
  • Biometric screenings
  • Bike Storage
  • Spot bonuses and recognition awards
  • Bring Your Dog to Work
  • Travel opportunities
  • Adoption Leave
  • Hotel and lodging coverage
  • Volunteer time off (VTO)
  • Discounts on company products

• Apply before 2026-08-05

  Submit your application for this Hybrid sales_marketing position.