The opportunity timeline

• Overview

  Mount Sinai is hiring a Customer Support Specialist in Manchester, NH.

• Role description

  This senior Customer Support Specialist role exists because Mount Sinai is done leaving Manchester revenue on the table. Own your projects, earn $81,000 - $110,000, and grow with a team that turns 5 years of QA Monitoring into real results.

  Key Responsibilities

  • Chase down warm referrals before competitors in Manchester get the call
  • Pitch Mount Sinai at $81,000 - $110,000 value without apologizing for the price
  • Coach junior reps through their first zero-bureaucracy negotiation
  • Trade weekly notes with product on what Manchester buyers keep requesting
  • Turn cold sales marketing leads into signed deals across Manchester, NH
  • Sit in on demos and tighten the script after every loss
  • Own the post-sale check-in that turns clients into references

  What You'll Bring

  • 5+ years navigating the politics that sales marketing work attracts
  • A growth mindset that treats feedback as fuel, not threat
  • Solid Time Management grounding, plus Avaya you can pick up on the fly
  • The kind of attention to detail that catches what spell-check misses
  • Working familiarity with temporary schedules and team norms at Mount Sinai
  • Familiarity with the Manchester market and local sales marketing landscape
  • Sound instincts for reading a room you've never been in before

  The whole point of Mount Sinai is to make Time Management dependable, and that scrappy mission has anchored it in Manchester from day one. We keep the temporary workload sustainable so your best Jira Service Management work isn't your last gasp.

  The offer includes $81,000 - $110,000, remote flexibility, retirement matching, and coaching tailored to your senior goals.

  We re-validated this opening today; Mount Sinai is still on the lookout.

  Bring your Growth Mindset expertise to Mount Sinai and apply this week.

• Required skills

  • Jira Service Management
  • Technical Support
  • Customer Satisfaction Surveys
  • Cross-selling
  • Salesforce Service Cloud
  • CRM Software
  • Inbound Call Handling
  • Avaya
  • QA Monitoring
  • Customer Retention
  • Growth Mindset
  • Leadership
  • Time Management

• Benefits & perks

  • Phone Allowance
  • Transit Subsidies
  • Meditation and mindfulness apps
  • Casual dress code
  • Dental Insurance
  • Volunteer time off (VTO)
  • Backup childcare assistance
  • Paid maternity leave
  • Home Office Setup
  • Basic life insurance
  • Learning Stipend
  • Meditation Room

• Apply before 2026-08-19

  Submit your application for this Temporary sales_marketing position.