The opportunity timeline

• Overview

  Retail Solutions Group is hiring a Customer Support Specialist in Mobile, AL.

• Role description

  Retail Solutions Group pairs a $71,000 - $98,000 package with real ownership for the Customer Support Specialist willing to carry a number and a brand in AL. The thing worth noting is how much Retail Solutions Group trusts you here — $71,000 - $98,000, sales marketing ownership, and a long runway, all from 6 years in.

  Key Responsibilities

  • Prospect via cold calls, emails, and social selling to fill the temporary pipeline
  • Manage paid search, social, and email programs end to end
  • Build the Customer Journey Mapping report leadership checks before the AL review
  • Represent Retail Solutions Group at trade shows, conferences, and local networking events
  • Coordinate with agencies and vendors to deliver campaigns on time and on budget
  • Keep Mobile renewals from slipping by owning the timeline

  What You'll Bring

  • Roughly 6+ years operating in a similar Customer Support Specialist position
  • The humility to revise strong opinions when the data argues back
  • The judgment to say no to good ideas at the wrong time
  • 5+ years owning outcomes, not just completing tasks
  • A Mobile network, or the hustle to build one from scratch

  Retail Solutions Group grew from a Mobile kitchen table into a trust-the-team sales marketing company that Mobile, AL now genuinely depends on. We trust the senior folks closest to the customer to make the call without a committee.

  We pair $71,000 - $98,000 with a seasoned mentor, so your Self-Motivation sharpens fast while the benefits quietly take care of everything else.

  Active as of this moment, the Mobile, AL role accepts resumes daily.

  Apply now to begin a rewarding career with our Mobile, AL team.

• Required skills

  • CSAT Reporting
  • Problem Solving
  • Customer Onboarding
  • Customer Journey Mapping
  • Conflict Resolution
  • Avaya
  • De-escalation
  • Written Communication
  • Freshdesk
  • Project Management
  • Self-Motivation
  • Facilitation

• Benefits & perks

  • Retention bonuses
  • Inclusive benefits for LGBTQ+ employees
  • Tuition Reimbursement
  • Product Discounts
  • Free laptop and tech setup
  • Long-term disability insurance
  • Donation Matching
  • Volunteer Time Off
  • Educational Assistance
  • Internal mobility opportunities
  • Health coaching
  • Team Building Events
  • Military leave

• Apply before 2026-09-04

  Submit your application for this Temporary sales_marketing position.