The opportunity timeline

• Overview

  ViacomCBS is hiring a Customer Support Specialist in Arlington, VA.

• Role description

  For the Customer Support Specialist who loves a quota and a challenge, this part-time role delivers both in equal measure. Boiled down: part-time, $57,000 - $91,000, 1 years of Live Chat Support, and a seat at the table where ViacomCBS decisions get made.

  Key Responsibilities

  • Create sales collateral, decks, and proposals that move prospects forward
  • Write follow-ups that get answered, not the ones that get ignored
  • Pitch ViacomCBS at $57,000 - $91,000 value without apologizing for the price
  • Coach junior reps through their first fast-growing negotiation
  • Run the junior account like it's the only one that matters

  What You'll Bring

  • A point of view on ViacomCBS's space, sharpened by your own reading
  • Demonstrated ServiceNow expertise in a fast-moving sales marketing environment
  • A quick-to-ship bias toward action, balanced by knowing when to wait
  • The diplomacy to align stakeholders who don't agree yet
  • Prior experience working on-site in Arlington, VA, or willingness to relocate
  • Hands-on proficiency with Omnichannel Support, ideally paired with Cross-Functional Collaboration

  ViacomCBS earns its keep by making sales marketing predictable, a detail-loving promise it has quietly kept across VA. You'll never have to guess where you stand with your manager in this part-time role.

  Expect $57,000 - $91,000, yes, but also expect the kind of benefits and remote flexibility that make Mondays in Arlington feel lighter.

  The search for a junior Customer Support Specialist is in full swing, and we want to fill it soon.

  Trade the maybe-someday for a definitely-now and apply to ViacomCBS this afternoon.

• Required skills

  • Complaint Handling
  • Omnichannel Support
  • Live Chat Support
  • De-escalation
  • Escalation Management
  • Verbal Communication
  • Written Communication
  • ServiceNow
  • Cross-Functional Collaboration
  • Accountability
  • Stress Management

• Benefits & perks

  • Employee resource groups (ERGs)
  • Nap pods
  • Summer Picnic
  • Charitable Giving
  • Gender-affirming care coverage
  • Paid relocation for international moves
  • Internet Reimbursement
  • New hire onboarding stipend
  • Cell phone plan discounts
  • Service Discounts
  • Biometric screenings

• Apply before 2026-09-06

  Submit your application for this Part-time sales_marketing position.