The opportunity timeline

• Overview

  Civic Innovation Lab is hiring a Front Desk Agent in Manchester, NH.

• Role description

  We're hiring a Front Desk Agent, and the short version is this: bring Work-Life Balance, bring Team Leadership, and bring the kind of curiosity that Civic Innovation Lab runs on. Set against the usual general listings, this full-time role at Civic Innovation Lab stands out for one reason — it pays $84,000 - $115,000 and trusts you.

  Key Responsibilities

  • Tie general effort back to a number Civic Innovation Lab cares about
  • Catch the Analytical Thinking regression a tired reviewer would miss
  • Onboard, mentor, and guide newer team members when called upon
  • Contribute to process improvements that boost efficiency and reduce waste
  • Make general tradeoffs visible so Civic Innovation Lab can weigh them
  • Turn ambiguous Analytical Thinking requests into shipped, measurable outcomes
  • Spot the Manchester pattern in feedback before it becomes a complaint
  • Meet established deadlines while upholding Civic Innovation Lab quality standards

  What You'll Bring

  • Demonstrated knack for making the customer-obsessed feel manageable
  • The reflex to surface risk before it surfaces itself
  • Flexibility to adapt your approach as business needs evolve
  • The grit to debug at 4pm on a Friday without complaint
  • A teammate's instinct to unblock others before yourself
  • Familiarity with the rhythms of a purpose-soaked full-time team
  • The kind of ownership that treats the company's money like your own

  Civic Innovation Lab doesn't chase headlines; it just keeps building the warm-yet-rigorous general backbone that Manchester, NH runs on. Around Civic Innovation Lab, the loudest voice never automatically wins the general argument.

  We hand you $84,000 - $115,000, a growth plan, a mentor, and benefits, then let you flex your week to fit Manchester the way you like.

  The team in Manchester is interviewing on a rolling basis, so early applicants get noticed first.

  Apply today, and the next time we post about this general win, it could be yours.

• Required skills

  • Team Leadership
  • Networking
  • Presentation Skills
  • Cultural Awareness
  • Analytical Thinking
  • Work-Life Balance

• Benefits & perks

  • On-site flu shots and vaccinations
  • 529 college savings plan
  • Bike Storage
  • Nap Pods
  • Home office stipend
  • Pet-Friendly Office
  • Quarterly all-hands meetings

• Apply before 2026-09-20

  Submit your application for this Full-time general position.