The opportunity timeline

• Overview

  Business Excellence Group is hiring a Help Desk Technician in Green Bay, WI.

• Role description

  Think of this Help Desk Technician job as a standing invitation to make Business Excellence Group's Hyper-V infrastructure faster, simpler, and less scary. This Help Desk Technician role hands mid-level talent $67,000 - $100,000, a freelance arrangement in WI, and the latitude to call the shots.

  Key Responsibilities

  • Chase down the Initiative integration that silently drops Business Excellence Group events at midnight
  • Apply RAID Configuration and Proxmox to solve design-led engineering challenges
  • Watch Office 365 Migration error budgets and pump the brakes before Green Bay, WI burns through them
  • Identify bottlenecks and propose architectural improvements proactively
  • Reproduce the detail-loving bug from the Green Bay field report, then make it impossible again
  • Document technical decisions, architecture, and APIs for the broader org
  • Document the Hyper-V system so the next mid-level engineer onboards in days, not weeks
  • Own the mid-level Hyper-V workstream that unblocks the rest of Business Excellence Group's Green Bay, WI roadmap

  What You'll Bring

  • A growth mindset that treats feedback as fuel, not threat
  • The kind of attention to detail that catches what spell-check misses
  • Proven Splunk judgment when the textbook answer doesn't fit
  • Strong analytical and problem-solving capabilities

  The unhurried people at Business Excellence Group have spent years proving that world-class SCCM can absolutely come out of Green Bay. As a mid-level Help Desk Technician, you'll have a real voice in shaping how the technology team operates.

  For this Help Desk Technician role we offer $67,000 - $100,000, a mentor who has walked the path, and benefits designed for life outside Business Excellence Group.

  As recently as today, Business Excellence Group reopened the doors on this one.

  We welcome applications from driven professionals ready to make an impact.

• Required skills

  • RAID Configuration
  • SCCM
  • CCNA
  • Splunk
  • Proxmox
  • Hyper-V
  • Office 365 Migration
  • Active Listening
  • Initiative

• Benefits & perks

  • Onsite Childcare
  • Core hours flexibility
  • Happy hours and social events
  • Generous paid time off
  • Diversity and inclusion programs
  • Employer-paid health premiums
  • Referral Bonuses
  • Nap pods
  • HSA investment options
  • Sick Days
  • Community service opportunities
  • Phantom stock plan
  • Vision Insurance

• Apply before 2026-09-05

  Submit your application for this Freelance technology position.