The opportunity timeline

• Overview

  Netflix is hiring a Help Desk Technician in Kalamazoo, MI.

• Role description

  Engineers who can explain VMware vSphere to a skeptic and still ship by Friday tend to thrive in our Help Desk Technician role in Kalamazoo. With 4 years of experience under your belt, you'll step into an internship position paying $73,000 - $111,000 where ownership and momentum matter.

  Key Responsibilities

  • Own the ruthlessly-focused CCNA subsystem that the rest of Netflix quietly depends on
  • Track and report on key performance metrics for technology services
  • Write the Remote Desktop integration tests that catch regressions before Kalamazoo, MI ships them
  • Map data flow across Netflix's CCNA services and spot the leaks
  • Ship the no-ego Resilience features that move Netflix's technology roadmap forward
  • Collaborate with product and design teams to ship features end to end
  • Reach into legacy CCNA modules and leave them cleaner than you found them
  • Tune Active Directory caching so Netflix survives the Kalamazoo launch spike on the same hardware

  What You'll Bring

  • A history of leaving technology processes better than you found them
  • Authorized to work in the United States without sponsorship
  • A MI sensibility, or genuine curiosity about this market
  • Excellent written and verbal communication skills

  Half the technology platforms in MI quietly depend on something Netflix built in Kalamazoo with client-focused care. You won't find performance theater here; we care what you shipped, not how busy you looked.

  We pay $73,000 - $111,000 for this technology position and back it with mentorship, flexibility, and real growth opportunities.

  Nothing stale here: the Help Desk Technician slot was re-confirmed open earlier today.

  Your background in VMware vSphere could be exactly the missing piece here in Kalamazoo, so reach out.

• Required skills

  • CCNA
  • Remote Desktop
  • Active Directory
  • VMware vSphere
  • VPN Configuration
  • Resilience
  • Interpersonal Skills

• Benefits & perks

  • Accessible workplace design
  • Paid Time Off
  • Flexible Spending Account (FSA)
  • Critical illness insurance
  • Free laptop and tech setup
  • Paid business travel

• Apply before 2026-08-05

  Submit your application for this Internship technology position.