The opportunity timeline

• Overview

  Property Excellence Group is hiring a Help Desk Technician in Boston, MA.

• Role description

  Property Excellence Group is the kind of place where a junior's question can change the technology roadmap, and we want a Help Desk Technician who asks them. Match 3 years and Network Troubleshooting to this Boston job and you unlock $108,000 - $153,000, a remote schedule, and steady upward room.

  Key Responsibilities

  • Trace a forward-thinking technology bug across three CompTIA Network+ services to the one bad line
  • Harden Property Excellence Group's Linux Bash auth so the MA audit comes back clean
  • Hunt down the latency spikes nobody at Property Excellence Group can explain
  • Work closely with data teams to surface insights from production systems
  • Profile and refactor legacy code to reduce technical debt over time
  • Prototype proof-of-concept solutions for emerging technology requirements
  • Translate the deeply-bought-in Linux Administration outage into fixes that make the next Boston launch dull
  • Automate the manual Collaboration chores that quietly drain Boston, MA engineering hours

  What You'll Bring

  • Bachelor's degree in a related field, or equivalent practical experience
  • Hands-on familiarity with Collaboration, sharpened by ITIL Foundation side projects
  • Mid-level fluency in ITIL Foundation, with Linux Bash on your roadmap
  • 3+ years building trust the slow, unglamorous way

  The mentorship-focused culture at Property Excellence Group is what keeps our Boston, MA team building remarkable things together. Psychological safety is something we actively build, so disagreeing in good faith is encouraged.

  The headline reads $108,000 - $153,000; the fine print is all upside, mentorship, benefits, and freedom to grow your Critical Thinking.

  Our talent team is live and responsive, screening new resumes as they land.

  Ready for a new challenge? our technology team is waiting for your application.

• Required skills

  • Linux Administration
  • ITIL Foundation
  • CompTIA Network+
  • Network Troubleshooting
  • Linux Bash
  • Critical Thinking
  • Collaboration

• Benefits & perks

  • Free therapy and counseling sessions
  • Inclusive benefits for LGBTQ+ employees
  • Flat organizational structure
  • Supplemental life insurance
  • Company swag and merchandise
  • Catered Lunches
  • Sabbatical for long-tenured employees
  • Dependent care FSA
  • Open source contribution time

• Apply before 2026-09-11

  Submit your application for this Remote technology position.