The opportunity timeline

• Overview

  Zoom is hiring a Help Desk Technician in Yakima, WA.

• Role description

  Zoom is looking for a mid-level Help Desk Technician who can turn autonomy-rich ideas about Flexibility into something a customer never has to think about. Rare is the mid-level opening that pairs $77,000 - $111,000 with the freedom to shape technology work the way this Yakima one does.

  Key Responsibilities

  • Defend Zoom uptime through the 2 a.m. Yakima pages nobody volunteers for
  • Investigate, diagnose, and fix bugs reported by users and monitoring tools
  • Lead the CCNA migration that finally retires Zoom's design-led legacy stack
  • Translate Flexibility metrics into the one chart Zoom leadership checks each morning
  • Write clean, well-tested code that scales with Zoom's growing user base
  • Push Active Directory changes safely behind flags so Yakima, WA rollbacks take seconds
  • Champion engineering excellence and continuous learning within Zoom
  • Prototype proof-of-concept solutions for emerging technology requirements

  What You'll Bring

  • 4 or more years steering technology projects end to end
  • Authorized to work in the United States without sponsorship
  • Comfort presenting to a WA-wide audience without a script
  • Sharp written and verbal communication, tested under scrutiny
  • Comfort steering technology conversations toward a decision

  Zoom builds technology tools the way old shops built furniture — slowly, in Yakima, WA, and with a data-driven respect for the craft. Feedback flows in every direction, so good ideas reach the table no matter who voices them.

  The offer rewards both ends, $77,000 - $111,000 for your Relationship Building today and mentorship for the mid-level leader you become tomorrow.

  This role is in active recruitment, with a target start date just ahead.

  Take the next step in your career and apply to join Zoom.

• Required skills

  • Firewall Management
  • CCNA
  • Active Directory
  • Microsoft Intune
  • Antivirus Management
  • Flexibility
  • Relationship Building

• Benefits & perks

  • Hybrid Work
  • Company retreats
  • 401(k) Plan
  • Bike-to-work program
  • Roth 401(k) option
  • Profit sharing
  • Service Discounts
  • Paid personal days
  • Standing desk and ergonomic equipment
  • No-meeting Fridays
  • On-site childcare
  • Travel insurance for business trips

• Apply before 2026-08-08

  Submit your application for this Remote technology position.