The opportunity timeline

• Overview

  Entertainment Solutions Group is hiring a Process Improvement Manager in Baltimore, MD.

• Role description

  The Process Improvement Manager we hire will play a key part in our day-to-day operations here in Baltimore, MD. You won't find a tighter fit if you've got 6 years, want $98,000 - $146,000, and crave a general team that lets you lead.

  Key Responsibilities

  • Find the people-centered workaround when the official path is blocked
  • Execute core Process Improvement Manager duties with accuracy and consistency
  • Field curveballs from Baltimore clients without losing the thread
  • Leave every general system a little better than you found it
  • Run point on general incidents until they're truly resolved

  What You'll Bring

  • Resilience measured across 7 years of general cycles
  • Comfort being the newest person in the room and the loudest in the notes
  • The patience to mentor without taking over the keyboard
  • Comfortable presenting ideas to stakeholders at every level
  • Willingness to commute to Baltimore, MD or work flexibly as needed

  Entertainment Solutions Group is less a vendor and more a purpose-soaked Baltimore, MD workshop where Facilitation and Time Management get the attention they deserve. Slack threads here stay civil because we critique the Adaptability work, not the human behind it.

  The offer rewards both ends, $98,000 - $146,000 for your Accountability today and mentorship for the manager leader you become tomorrow.

  This Baltimore, MD role just got a fresh timestamp, and applications are flowing in.

  Trade the maybe-someday for a definitely-now and apply to Entertainment Solutions Group this afternoon.

• Required skills

  • Project Management
  • Adaptability
  • Professionalism
  • Empathy
  • Accountability
  • Goal Setting
  • Time Management
  • People Management
  • Facilitation

• Benefits & perks

  • Financial hardship assistance fund
  • Mental health support services
  • Core hours flexibility
  • Team building activities
  • COBRA continuation support
  • Holiday Parties
  • Company-wide holiday shutdown
  • Open and transparent culture
  • Sabbatical Leave
  • Restricted stock units (RSUs)
  • Commuter benefits
  • Referral Bonuses
  • Annual learning stipend
  • Estate planning services
  • Discounts on company products

• Apply before 2026-09-17

  Submit your application for this Internship general position.