The opportunity timeline

• Overview

  Sears is hiring a Process Improvement Manager in Springfield, IL.

• Role description

  We built this Process Improvement Manager role around momentum, so if you pair Customer Service with Empathy, Sears will get out of your way. The promise is concrete — $80,000 - $113,000, hybrid hours, 8 years honored, and a general role at Sears that grows with you.

  Key Responsibilities

  • Keep manager expectations grounded in what the hybrid role can deliver
  • Carry general knowledge that doesn't live in any wiki yet
  • Earn the trust to make agile judgment calls without a committee
  • Tie general effort back to a number Sears cares about
  • Keep the Sears backlog ruthlessly honest about what's truly next
  • Pair Cultural Awareness fluency with the patience to explain it plainly
  • Trim Customer Service processes that have quietly outlived their purpose

  What You'll Bring

  • The reflex to surface risk before it surfaces itself
  • Clear thinking under the kind of pressure Springfield, IL deadlines bring
  • Demonstrated Empathy expertise in a fast-moving general environment
  • Demonstrated calm when a Springfield, IL client changes scope mid-stream
  • The discipline to document while it's fresh, not after it's forgotten
  • Sharp organizational skills and an ability to juggle multiple workstreams
  • Comfort being accountable for an inclusive outcome in a hybrid role

  Quietly, from Springfield, Sears has become the hands-dirty general partner that IL's most demanding teams refuse to replace. A manager engineer and a director debate Customer Service ideas on equal footing in our Springfield standups.

  We provide a $80,000 - $113,000 salary, full benefits, and dedicated time each week to learn new Creativity and Customer Service tools.

  Confirmed active this hour for the Springfield, IL crew, no waiting list.

  Start your journey with Sears by submitting your application now.

• Required skills

  • Flexibility
  • Presentation Skills
  • Strategic Planning
  • Creativity
  • Accountability
  • Work Ethic
  • Customer Service
  • Cultural Awareness
  • Empathy

• Benefits & perks

  • Hearing aid coverage
  • Paid sabbatical leave
  • Company Car
  • Nap Pods
  • Dry Cleaning
  • Reservist support
  • Community Service
  • Service Discounts
  • Annual bonus program
  • Holiday parties
  • Book and audiobook stipend
  • Retiree medical benefits

• Apply before 2026-08-02

  Submit your application for this Hybrid general position.