The opportunity timeline

• Overview

  Cigna is hiring a Senior Customer Service Representative in Joliet, IL.

• Role description

  Help Cigna reach new markets in IL as a Senior Customer Service Representative responsible for both strategy and execution. Bring Live Chat Support and Accountability; we'll bring $87,000 - $135,000, a strong team, and the ownership that turns experience into impact.

  Key Responsibilities

  • Nurture the slow sales marketing leads until timing flips in our favor
  • Field objections on price the way a senior pro does it
  • Write follow-ups that get answered, not the ones that get ignored
  • Own the handoff doc that keeps nothing falling between Accountability and CRM
  • Build the Joliet reference network that closes deals for you
  • Sniff out the De-escalation gap that's leaking deals at handoff

  What You'll Bring

  • Hands-on experience with modern Customer Success workflows and tooling
  • Working understanding of both Live Chat Support and De-escalation in real-world settings
  • A collaborator's reflex to share credit and absorb blame
  • A fiercely-supportive attitude and eagerness to learn new skills
  • Resilience measured across 7 years of sales marketing cycles

  Cigna grew out of a Joliet, IL research lab and never lost its bias-to-action, question-everything approach to Live Chat Support. Autonomy here comes with a partner: ask for help the moment you're stuck on De-escalation.

  What sits behind the $87,000 - $135,000 offer is a Cigna culture built on real mentorship, generous benefits, and schedules that bend toward family.

  The team just got the green light to hire, and this Senior Customer Service Representative role is first up.

  We open the Senior Customer Service Representative role today and close it once we meet the right person, so hurry.

• Required skills

  • Live Chat Support
  • Churn Reduction
  • De-escalation
  • Customer Success
  • Active Listening
  • Organization
  • Accountability

• Benefits & perks

  • Signing bonus
  • Discounts on company products
  • Diversity and inclusion programs
  • Company retreats
  • Critical illness insurance
  • COBRA continuation support
  • Yoga Classes
  • Identity theft protection

• Apply before 2026-09-02

  Submit your application for this Temporary sales_marketing position.