The opportunity timeline

• Overview

  CloudFirst Corp is hiring a Senior Customer Service Representative in Thousand Oaks, CA.

• Role description

  CloudFirst Corp is hiring a full-time Senior Customer Service Representative who can speak to a CFO and a Thousand Oaks small-business owner in the same afternoon. Earn $115,000 - $173,000 as a Senior Customer Service Representative, take ownership of Coaching from day one, and build your career with a collaborative team.

  Key Responsibilities

  • Nurture the slow sales marketing leads until timing flips in our favor
  • Steer CloudFirst Corp prospects from interest to invoice without friction
  • Run point on trade shows and pop-ups throughout CA
  • Sit in on demos and tighten the script after every loss
  • Keep the CRM honest so forecasts at CloudFirst Corp mean something

  What You'll Bring

  • Professionalism, integrity, and discretion with sensitive information
  • Calm under the unhurried chaos a senior role tends to generate
  • A purpose-led bias toward action, balanced by knowing when to wait
  • Familiarity with CloudFirst Corp-scale workflows, or the appetite to reach them
  • At least 7 years of standing behind your own estimates
  • A portfolio that speaks louder than any line on your resume
  • The discipline to finish the boring 20% that makes the rest matter

  Built in Thousand Oaks and run on caffeine and conviction, CloudFirst Corp turns messy sales marketing problems into clean, repeatable wins. Around CloudFirst Corp, the loudest voice never automatically wins the sales marketing argument.

  We are offering $115,000 - $173,000, a clear growth track, hands-on mentorship, and the kind of flexibility that keeps CA talent happy.

  The CloudFirst Corp hiring team is moving on qualified applicants without delay.

  Apply online in minutes and join a team that values your Account Management.

• Required skills

  • Account Management
  • Omnichannel Support
  • Verbal Communication
  • Conflict Resolution
  • Cold Calling
  • Technical Support
  • First Call Resolution
  • Escalation Management
  • Customer Feedback Analysis
  • Gorgias
  • Time Management
  • Coaching
  • Attention to Detail
  • Cross-Functional Collaboration

• Benefits & perks

  • Professional Development
  • Ping Pong
  • Paid business travel
  • Long-term disability insurance
  • Conference attendance budget
  • Book Allowance
  • Financial hardship assistance fund
  • LinkedIn Learning access
  • Roth 401(k) option
  • Short-term disability insurance
  • Cost-of-living adjustments
  • Flexible Work Arrangements

• Apply before 2026-08-15

  Submit your application for this Full-time sales_marketing position.