The opportunity timeline

• Overview

  Dell is hiring a Senior Customer Service Representative in Philadelphia, PA.

• Role description

  Join Dell and help us scale demand generation, brand awareness, and measurable revenue in Philadelphia, PA. Take stock: $101,000 - $145,000, part-time, 6 years of Active Listening, and a senior title that grows teeth as you prove yourself.

  Key Responsibilities

  • Draft the cold-outreach copy that survives a senior buyer's inbox
  • Brief the Senior Customer Service Representative team on what's working in this week's market
  • Own the funnel from first click to closed-won, top to bottom
  • Keep Philadelphia renewals from slipping by owning the timeline
  • Show up at Philadelphia, PA networking nights with a reason to follow up
  • Wire Genesys Cloud and Net Promoter Score together so marketing hands sales clean leads
  • Close the gap between what marketing promises and sales delivers
  • Create sales collateral, decks, and proposals that move prospects forward

  What You'll Bring

  • The instinct to ask "what would change your mind?" before debating
  • Pattern recognition earned across many sales marketing engagements
  • The reliability that lets a manager stop checking in
  • 7+ years building trust the slow, unglamorous way
  • Curiosity that outpaces your current job description
  • Judgment seasoned by at least 6 years of real consequences
  • The kind of empathy that makes hard feedback land softly

  Dell has become the scrappy-but-steady name sales marketing buyers across PA bring up when someone asks who actually knows Written Communication. We default to documenting decisions so PA and remote teammates stay equally in the loop.

  Pay starts strong at $101,000 - $145,000, mentorship runs deep, and the road from senior to lead is paved with real benefits.

  Live feed: the Philadelphia, PA role remains unfilled and actively recruiting.

  Pair your Problem Solving with our Work Ethic-heavy team and watch what Dell can build.

• Required skills

  • Net Promoter Score
  • Active Listening
  • HubSpot Service Hub
  • Customer Journey Mapping
  • Problem Solving
  • SLA Management
  • Genesys Cloud
  • CSAT Reporting
  • Written Communication
  • Work Ethic
  • Prioritization

• Benefits & perks

  • Paid sabbatical leave
  • Green card sponsorship
  • Spot bonuses and recognition awards
  • Paid business travel
  • Floating holidays
  • Roth 401(k) option
  • Compressed Workweek
  • Referral bonus program
  • Gender-affirming care coverage
  • Open source contribution time
  • Health Insurance
  • Asynchronous work culture

• Apply before 2026-08-18

  Submit your application for this Part-time sales_marketing position.