The opportunity timeline

• Overview

  Discovery is hiring a Senior Customer Service Representative in Fort Wayne, IN.

• Role description

  This Senior Customer Service Representative role at Discovery hands you a territory, a $72,000 - $99,000 ceiling, and the freedom to own both. Look past the title and you'll see $72,000 - $99,000, an IN base, and a senior role that asks you to lead, not just execute.

  Key Responsibilities

  • Trade weekly notes with product on what Fort Wayne buyers keep requesting
  • Write follow-ups that get answered, not the ones that get ignored
  • Cultivate referral channels and strategic partnerships in Fort Wayne
  • Maintain accurate records in the CRM and forecast monthly bookings
  • Pair a $72,000 - $99,000 quota with the discipline to forecast it straight
  • Bridge ServiceNow reporting and the story your CMO needs to hear

  What You'll Bring

  • A solid foundation in Written Communication, refined over 7+ years
  • The judgment to say no to good ideas at the wrong time
  • A Discovery mindset: scrappy today, scalable tomorrow
  • Reliable, accountable, and committed to following through
  • A growth mindset that treats feedback as fuel, not threat
  • Hands-on sales marketing experience that holds up to follow-up questions

  Out of a converted warehouse in Fort Wayne, Discovery has quietly grown into a craft-obsessed force shaping how sales marketing gets done. You set the boundaries of your contract schedule and we respect them without the side-eye.

  Beginning at $72,000 - $99,000, your growth is mentored, your benefits are full, and your hours flex to match life in Fort Wayne, IN.

  Live in Fort Wayne, IN as of this hour, with reviews ongoing.

  Apply now to begin a rewarding career with our Fort Wayne, IN team.

• Required skills

  • Verbal Communication
  • Multitasking
  • Upselling
  • ServiceNow
  • Written Communication
  • Escalation Management
  • Kustomer
  • Twilio Flex
  • Net Promoter Score
  • Intercom
  • Continuous Learning
  • Self-Motivation
  • Collaboration

• Benefits & perks

  • Reservist support
  • Mental Health Support
  • Happy hours and social events
  • New hire onboarding stipend
  • Conference attendance budget
  • Coffee Bar
  • Professional association memberships
  • Inclusive benefits for LGBTQ+ employees
  • Referral Bonuses
  • Fully remote position
  • Paid sick leave
  • Childcare subsidies
  • Assistive technology support
  • Leadership development programs
  • Team building activities

• Apply before 2026-09-03

  Submit your application for this Contract sales_marketing position.