The opportunity timeline

• Overview

  Excellence Consulting is hiring a Senior Customer Service Representative in Detroit, MI.

• Role description

  Most sales marketing teams chase volume, but Excellence Consulting's Senior Customer Service Representative role is built around the few accounts that move everything. Here's the long and short of it — Excellence Consulting pays $75,000 - $100,000, trusts your 7 years, and lets you own the sales marketing call.

  Key Responsibilities

  • Seed Detroit social channels with content that earns replies
  • Run experiments on sales marketing messaging and keep only what converts
  • Beat last quarter's $75,000 - $100,000 number without burning the pipeline
  • Tune the ad creative until the sales marketing cost-per-lead drops
  • Test messaging variations and iterate based on performance data
  • Run the senior account like it's the only one that matters

  What You'll Bring

  • 5 or more years steering sales marketing projects end to end
  • Practical Zendesk skills sharpened in a remote setting
  • Working familiarity with remote schedules and team norms at Excellence Consulting
  • Real curiosity about why Excellence Consulting customers do what they do

  Built in Detroit and run on caffeine and conviction, Excellence Consulting turns messy sales marketing problems into clean, repeatable wins. Our Detroit office prizes the quiet contributor who makes everyone around them measurably better.

  Salary opens at $75,000 - $100,000 and the perks compound: paid learning, health coverage, mentorship, and a flexible Detroit, MI setup.

  Stamped current this morning, the remote opportunity awaits your application.

  Tell us about the mentorship-focused project you're proudest of when you apply for this Senior Customer Service Representative seat.

• Required skills

  • Churn Reduction
  • Account Management
  • Cold Calling
  • Zendesk
  • Complaint Handling
  • Process Improvement
  • Empathy

• Benefits & perks

  • Critical illness insurance
  • Disability Insurance
  • Paid sick leave
  • Parental Leave
  • Partner Discounts
  • Holiday parties
  • Compressed work week option
  • Volunteer Time Off
  • Profit sharing
  • Flexible Work Arrangements
  • Spot Bonuses

• Apply before 2026-09-17

  Submit your application for this Remote sales_marketing position.