The opportunity timeline

• Overview

  GrowthSphere Inc is hiring a Senior Customer Service Representative in Springfield, IL.

• Role description

  GrowthSphere Inc is on a mission to own its category, and the right Senior Customer Service Representative will help us get there faster. Put your 6 years of experience to work in a $76,000 - $106,000 role with ownership, mentorship, and room to grow.

  Key Responsibilities

  • Stand up email sequences that get opened, not buried
  • Collaborate with product teams to position new offerings in the Springfield region
  • Read the sales marketing market and reposition the offer when it shifts
  • Write copy for ads, emails, and web pages that converts sales marketing traffic
  • Open doors in Springfield, IL that a senior title alone can't
  • Test three subject lines, kill two, scale the winner

  What You'll Bring

  • Self-direction that survives a quiet Slack channel
  • Prior experience working on-site in Springfield, IL, or willingness to relocate
  • Familiarity with Avaya and related tools or frameworks
  • Familiarity with the rhythms of an experiment-friendly contract team

  From our Springfield, IL office, GrowthSphere Inc ships proudly-imperfect products used by companies large and small. Kindness and high standards live together comfortably on this metrics-driven Springfield team.

  From the $76,000 - $106,000 starting line, expect coaching that grows your Account Management and benefits that quietly cover the rest of life.

  This posting reflects an open need we are working to close this quarter.

  Make GrowthSphere Inc your next answer when someone asks where you work, and apply now.

• Required skills

  • Customer Feedback Analysis
  • Avaya
  • Technical Support
  • Help Scout
  • Account Management
  • Process Improvement
  • Initiative

• Benefits & perks

  • Holiday parties
  • Payroll advance options
  • Volunteer time off (VTO)
  • Hackathons and innovation time
  • Mental health days
  • Fitness class subsidies
  • Smoking cessation programs
  • Lactation support and nursing rooms
  • Donation Matching
  • Pool Table
  • Stock options
  • Discounts on company products
  • COBRA continuation support
  • Retention bonuses
  • Annual bonus program

• Apply before 2026-09-07

  Submit your application for this Contract sales_marketing position.