The opportunity timeline

• Overview

  McDonalds is hiring a Senior Customer Service Representative in San Francisco, CA.

• Role description

  McDonalds is hiring a hybrid Senior Customer Service Representative who can speak to a CFO and a San Francisco small-business owner in the same afternoon. Trade 7 years of Analytical Thinking for $137,000 - $191,000 and you also get sales marketing ownership and a McDonalds crew that wants you to win.

  Key Responsibilities

  • Hands-on ownership of social media calendars and community engagement
  • Write copy for ads, emails, and web pages that converts sales marketing traffic
  • Carry the booth conversation past small talk into next steps
  • Convert webinar attendees into sales marketing demos within 48 hours
  • Dig into Freshdesk funnels and fix the step where buyers vanish
  • Run experiments on sales marketing messaging and keep only what converts
  • Sniff out the Knowledge Base Management gap that's leaking deals at handoff
  • Close the loop between ad spend and revenue, dollar for dollar

  What You'll Bring

  • Familiarity with McDonalds-scale workflows, or the appetite to reach them
  • An instinct for prioritization when everything is labeled urgent
  • Working knowledge of Cultural Awareness alongside transferable Zendesk chops
  • Comfortable owning projects from concept through delivery

  Joining McDonalds means joining a boldly-pragmatic group of professionals who push sales marketing forward from San Francisco. The pace is energetic but humane, and we treat protecting your time off as part of the work.

  What we put on the table: $137,000 - $191,000, coaching for your Knowledge Base Management, benefits worth having, and freedom to grow at your own pace.

  Re-dated this morning, McDonalds continues hiring for the Senior Customer Service Representative role.

  A quick application is all it takes to start your Senior Customer Service Representative story with McDonalds.

• Required skills

  • Time Management
  • Knowledge Base Management
  • Escalation Management
  • Freshdesk
  • Zendesk
  • Upselling
  • Twilio Flex
  • Analytical Thinking
  • Leadership
  • Cultural Awareness

• Benefits & perks

  • Comprehensive health insurance
  • Catered lunches
  • Gas and mileage reimbursement
  • Mental health days
  • Video Games
  • Travel Allowance
  • Employee Stock Purchase Plan
  • Deferred compensation plan
  • Retiree medical benefits
  • Technology Stipend
  • Paid volunteer days

• Apply before 2026-08-21

  Submit your application for this Hybrid sales_marketing position.