The opportunity timeline

• Overview

  McKinsey & Company is hiring a Senior Customer Service Representative in Lancaster, CA.

• Role description

  Step into a Senior Customer Service Representative position where First Call Resolution and Communication translate directly into pipeline and bottom-line results. Lean on 5+ years of sales marketing expertise to own projects, collaborate with a sharp team, and earn $103,000 - $146,000.

  Key Responsibilities

  • Close the loop between ad spend and revenue, dollar for dollar
  • Sit in on demos and tighten the script after every loss
  • Identify and pursue new business opportunities throughout CA
  • Write copy for ads, emails, and web pages that converts sales marketing traffic
  • Track pipeline performance and report results to leadership each week

  What You'll Bring

  • Enough Communication to be dangerous, enough Zendesk to be trusted
  • At least 5 years of standing behind your own estimates
  • The integrity to flag your own mistakes first
  • A point of view on McKinsey & Company's space, sharpened by your own reading
  • Familiarity with Communication and related tools or frameworks
  • Bachelor's degree in a related field, or equivalent practical experience
  • A communicator who writes the meeting recap nobody asked for but everyone reads

  McKinsey & Company grew from a Lancaster kitchen table into a genuinely-flexible sales marketing company that Lancaster, CA now genuinely depends on. Transparency is a habit, so roadmaps, tradeoffs, and even mistakes get shared openly.

  We pair $103,000 - $146,000 with a seasoned mentor, so your Patience sharpens fast while the benefits quietly take care of everything else.

  The req cycled to active again moments ago for the Lancaster office.

  Got 6 of sales marketing experience itching for a new home? This is the door.

• Required skills

  • Patience
  • First Call Resolution
  • Zendesk
  • Omnichannel Support
  • Initiative
  • Communication

• Benefits & perks

  • Coffee Bar
  • Video Games
  • Unlimited PTO
  • Paid bereavement leave
  • Hybrid work schedule
  • Educational Assistance
  • Pension plan
  • Onsite Childcare
  • Personal Shopping
  • Life Insurance
  • 401(k) retirement plan
  • Technology Stipend
  • Backup childcare assistance
  • Quarterly all-hands meetings

• Apply before 2026-09-13

  Submit your application for this Part-time sales_marketing position.