The opportunity timeline

• Overview

  Microsoft is hiring a Senior Customer Service Representative in Bloomington, MN.

• Role description

  Come grow your career and our numbers as a Senior Customer Service Representative at one of Bloomington's fastest-moving companies. We offer $91,000 - $135,000, a clear growth track, and a team where your 6 years of experience genuinely move the needle.

  Key Responsibilities

  • Carry the demo from screen-share to signature in one sitting
  • Run the senior account like it's the only one that matters
  • Carry the booth conversation past small talk into next steps
  • Close the gap between what marketing promises and sales delivers
  • Read the room on every senior call and adjust the close

  What You'll Bring

  • A MN sensibility, or genuine curiosity about this market
  • The grit to debug at 4pm on a Friday without complaint
  • Solid understanding of sales marketing best practices and industry standards
  • Strong working knowledge of Active Listening and People Management
  • Written communication clear enough to survive a forwarded email chain
  • A portfolio or work samples that demonstrate your sales marketing expertise

  Every product at Microsoft reflects the joyfully-rigorous standards our Bloomington, MN team holds itself to. Every voice in the MN office gets airtime, especially the ones still finding their volume.

  We start the conversation at $91,000 - $135,000 and end it with mentorship, benefits, and the flexibility to grow without relocating from MN.

  We refreshed the dates so you know this part-time role is current.

  A quick application is all it takes to start your Senior Customer Service Representative story with Microsoft.

• Required skills

  • Net Promoter Score
  • HubSpot Service Hub
  • Troubleshooting
  • Zendesk
  • Talkdesk
  • Technical Support
  • De-escalation
  • Leadership
  • People Management
  • Active Listening

• Benefits & perks

  • Product Discounts
  • Disaster relief assistance
  • Service anniversary awards
  • Generous paid time off
  • Discounts on company products
  • Comprehensive health insurance
  • Paid certification exam fees
  • Auto and home insurance discounts
  • Hearing aid coverage
  • Holiday parties
  • Sabbatical Leave

• Apply before 2026-08-21

  Submit your application for this Part-time sales_marketing position.