The opportunity timeline

• Overview

  Morgan Stanley is hiring a Senior Customer Service Representative in Bloomington, IN.

• Role description

  The Senior Customer Service Representative role at Morgan Stanley sits where Freshdesk meets Patience, and the candidate who blends both writes their own ceiling. Lean on 5+ years of sales marketing expertise to own projects, collaborate with a sharp team, and earn $70,000 - $98,000.

  Key Responsibilities

  • Spot which Bloomington accounts are about to churn and win them back
  • A knack for translating customer insights into sharper campaign briefs
  • Drive upsell and renewal conversations with existing Morgan Stanley accounts
  • Push Freshdesk adoption so the IN team stops flying blind
  • Chase the sales marketing whitespace no rep in has worked
  • Turn Morgan Stanley's mission-driven differentiator into a thirty-second pitch
  • Grow Morgan Stanley's boldly-pragmatic footprint one earned introduction at a time
  • Pitch Morgan Stanley at $70,000 - $98,000 value without apologizing for the price

  What You'll Bring

  • A collaborator who makes the senior review feel less like an exam
  • The diplomacy to align stakeholders who don't agree yet
  • 7 years that taught you which corners can be cut
  • 6+ years of Customer Journey Mapping reps, not just Customer Journey Mapping exposure
  • 6+ years putting Customer Feedback Analysis to work in a sales marketing setting

  Morgan Stanley is the trust-the-team company sales marketing professionals across IN reach for when the cheap option finally breaks. Every warm-yet-rigorous idea gets a fair hearing at Morgan Stanley, no matter the 7 of experience behind it.

  What you get for saying yes: $70,000 - $98,000, a mentor in your corner, full benefits, and hours that flex toward what matters in Bloomington.

  Actively staffed and live, this Bloomington, IN opening is no relic.

  Don't let this Senior Customer Service Representative opening pass you by; apply today.

• Required skills

  • Patience
  • Customer Feedback Analysis
  • Customer Journey Mapping
  • Freshdesk
  • Delegation
  • Work Ethic

• Benefits & perks

  • Summer Fridays
  • Hospital indemnity insurance
  • Commuter Benefits
  • International assignment opportunities
  • Wellness Programs
  • Backup childcare assistance
  • Paid sabbatical leave
  • Mental Health Support
  • Professional association memberships
  • Holiday parties
  • Student loan repayment assistance
  • Stock Options

• Apply before 2026-09-16

  Submit your application for this Remote sales_marketing position.