The opportunity timeline

• Overview

  Newmark is hiring a Senior Customer Service Representative in Sunnyvale, CA.

• Role description

  The next Senior Customer Service Representative at Newmark will craft the campaigns, partnerships, and pitches that put us on the map. This part-time job at Newmark delivers $140,000 - $207,000, hands-on ownership, and a clear ladder for sales marketing professionals.

  Key Responsibilities

  • Pull the transparent case study that closes a stalled Sunnyvale deal
  • Write follow-ups that get answered, not the ones that get ignored
  • Qualify hard, so the senior team only chases real money
  • Pitch Newmark's scrappy-but-steady offering to buyers who haven't heard of us yet
  • Show up at Sunnyvale, CA networking nights with a reason to follow up

  What You'll Bring

  • Working knowledge of Customer Journey Mapping alongside transferable Attention Management chops
  • A portfolio that speaks louder than any line on your resume
  • Hands-on Inbound Call Handling experience that survives a whiteboard interview
  • Curiosity that outpaces your current job description
  • A collaborative mindset and genuine enthusiasm for teamwork
  • Comfort presenting to a CA-wide audience without a script
  • Comfort defending a recommendation in front of skeptics

  People choose Newmark because we pair innovative technology with a team that genuinely cares, right here in Sunnyvale. Burnout is treated as a system bug at Newmark, not a badge of high-growth honor.

  This senior role pays $140,000 - $207,000 and comes with structured mentorship designed to sharpen your Phone Etiquette and Escalation Management over time.

  Just re-listed with today's date, the sales marketing role is fully active.

  Your move: the Senior Customer Service Representative role in CA is live, and the apply button is right there.

• Required skills

  • Avaya
  • De-escalation
  • Inbound Call Handling
  • Escalation Management
  • Zendesk
  • Data Entry
  • Complaint Handling
  • Customer Journey Mapping
  • Phone Etiquette
  • Problem Solving
  • Relationship Building
  • Attention Management

• Benefits & perks

  • Product Discounts
  • Stock options
  • Pet Insurance
  • Travel opportunities
  • Onboarding buddy program
  • Company Outings
  • No-meeting Fridays

• Apply before 2026-08-21

  Submit your application for this Part-time sales_marketing position.