The opportunity timeline

• Overview

  Production Technologies is hiring a Senior Customer Service Representative in Sacramento, CA.

• Role description

  The Senior Customer Service Representative we want at Production Technologies can read a quarter in trouble and walk in with a plan, not an apology. With ownership, a $100,000 - $150,000 salary, and 5 years of Customer Success to draw on, you'll do your best work at Production Technologies.

  Key Responsibilities

  • Support senior account executives with prospecting and follow-up strategy
  • Beat last quarter's $100,000 - $150,000 number without burning the pipeline
  • Represent Production Technologies at trade shows, conferences, and local networking events
  • Pair a $100,000 - $150,000 quota with the discipline to forecast it straight
  • Pair Project Management insight with gut feel to rank the hottest leads
  • Carry the brand voice into every cold call and every caption

  What You'll Bring

  • The judgment to say no to good ideas at the wrong time
  • Demonstrated capacity to mentor or support senior teammates
  • 7 years of Stakeholder Management práctica, plus a hunger for what's next
  • Demonstrated ability to teach what you know to someone greener
  • Clarity of thought that shows up in tidy documentation
  • The integrity to flag your own mistakes first

  Production Technologies earns its keep by making sales marketing predictable, a tinker-friendly promise it has quietly kept across CA. We believe great Customer Success work comes from people who feel safe to experiment and occasionally fail.

  Beyond $100,000 - $150,000, Production Technologies offers a generous benefits package and the chance to lead projects that build your skills.

  Hot off the queue today, Production Technologies wants to hear from you this week.

  If you're looking for values-led work that matters, apply to Production Technologies today.

• Required skills

  • Zendesk
  • Data Entry
  • Customer Success
  • ServiceNow
  • Written Communication
  • Stakeholder Management
  • Project Management

• Benefits & perks

  • Employee discount program
  • Paid bereavement leave
  • Patent and innovation bonuses
  • Public transit subsidy
  • Annual salary reviews
  • Disability accommodations

• Apply before 2026-09-18

  Submit your application for this Hybrid sales_marketing position.