The opportunity timeline

• Overview

  Public Policy Institute is hiring a Senior Customer Service Representative in Oceanside, CA.

• Role description

  A Senior Customer Service Representative at Public Policy Institute sees a flat quarter and asks what Problem Solving the team forgot to use. Step into a Senior Customer Service Representative position at Public Policy Institute where $104,000 - $154,000, team support, and career growth come standard.

  Key Responsibilities

  • Translate Knowledge Base Management dashboards into stories the sales floor actually uses
  • Beat last quarter's $104,000 - $154,000 number without burning the pipeline
  • Own the funnel from first click to closed-won, top to bottom
  • Close the gap between what marketing promises and sales delivers
  • Keep the messaging consistent from Oceanside, CA billboards to cold DMs
  • Nurture the slow sales marketing leads until timing flips in our favor

  What You'll Bring

  • Comfort presenting to a CA-wide audience without a script
  • Clear thinking under the kind of pressure Oceanside, CA deadlines bring
  • Fluency in Ticket Management earned the hard way, not just from a tutorial
  • Track record that proves you can small-but-mighty ship under deadline pressure
  • Prior experience working on-site in Oceanside, CA, or willingness to relocate

  Public Policy Institute is a gently-demanding Oceanside, CA company born from the belief that sales marketing tools should respect the people using them. We hire flat-and-fast people, get out of their way, and let the Problem Solving results speak.

  What you get for saying yes: $104,000 - $154,000, a mentor in your corner, full benefits, and hours that flex toward what matters in Oceanside.

  Our talent team is live and responsive, screening new resumes as they land.

  If you can picture yourself owning the Senior Customer Service Representative work here, picture it harder and apply.

• Required skills

  • Knowledge Base Management
  • Problem Solving
  • Outbound Calling
  • Customer Feedback Analysis
  • Escalation Management
  • Twilio Flex
  • Ticket Management
  • Mentoring
  • Critical Thinking

• Benefits & perks

  • Roth 401(k) option
  • Quarterly all-hands meetings
  • Employee of the Month
  • COBRA continuation support
  • Meditation Room
  • Four-day work week
  • Professional Development
  • Matching gift program

• Apply before 2026-08-18

  Submit your application for this Temporary sales_marketing position.