The opportunity timeline

• Overview

  Real Estate Plus LLC is hiring a Senior Customer Service Representative in Cleveland, OH.

• Role description

  A data-honest Senior Customer Service Representative thrives here by blending sharp analytics with a genuine talent for persuasion. Lay it bare: temporary Senior Customer Service Representative, $71,000 - $107,000, 5 years of Account Management, and a seat where Real Estate Plus LLC decisions get shaped.

  Key Responsibilities

  • Keep the messaging consistent from Cleveland, OH billboards to cold DMs
  • Close the loop between ad spend and revenue, dollar for dollar
  • Strong command of Genesys Cloud, with 7 of demand-generation experience
  • Keep Cleveland renewals from slipping by owning the timeline
  • Coach the Senior Customer Service Representative team off discounting and onto value selling
  • Build the Customer Satisfaction Surveys report leadership checks before the OH review
  • Manage event sponsorships and lead-capture programs across Cleveland, OH
  • Collaborate with product teams to position new offerings in the Cleveland region

  What You'll Bring

  • Comfort with the temporary cadence of a Cleveland-based operation
  • A growth mindset and openness to constructive feedback
  • A Cleveland grounding, or the adaptability to plant roots quickly
  • Willingness to relocate to Cleveland, OH, or to make remote work
  • An OH work history, or strong reasons you'll thrive here anyway
  • The discipline to document while it's fresh, not after it's forgotten
  • Comfort being measured against a clear senior bar

  The refreshingly-candid minds at Real Estate Plus LLC have made Cleveland, OH an unlikely hub for serious Written Communication and Stress Management work. Accountability here is shared, so wins belong to the team and setbacks become lessons.

  Salary opens at $71,000 - $107,000 and the perks compound: paid learning, health coverage, mentorship, and a flexible Cleveland, OH setup.

  Recruiting for this temporary position is happening in real time, not on a backlog.

  We're hiring, and your application could be the one we've been waiting for.

• Required skills

  • Written Communication
  • Genesys Cloud
  • Account Management
  • CRM Software
  • Customer Satisfaction Surveys
  • Complaint Handling
  • Multitasking
  • Stress Management
  • Emotional Intelligence

• Benefits & perks

  • Annual learning stipend
  • Hybrid Work
  • Patent and innovation bonuses
  • Burnout prevention resources
  • Happy hours and social events
  • Coffee Bar
  • Stock Options
  • Nutrition counseling
  • Accidental death and dismemberment coverage
  • Travel Allowance
  • Career coaching
  • Board Games
  • Coworking space allowance
  • Diversity and inclusion programs

• Apply before 2026-08-29

  Submit your application for this Temporary sales_marketing position.