The opportunity timeline

• Overview

  Renaissance Technologies is hiring a Senior Customer Service Representative in Springfield, OH.

• Role description

  We're not after a Senior Customer Service Representative who manages accounts; Renaissance Technologies wants one who grows them past where anyone expected. Earn $73,000 - $103,000 as a Senior Customer Service Representative, take ownership of First Call Resolution from day one, and build your career with a collaborative team.

  Key Responsibilities

  • Sit in on demos and tighten the script after every loss
  • Pair a $73,000 - $103,000 quota with the discipline to forecast it straight
  • Walk the Springfield, OH territory and know it better than the map
  • Pitch Renaissance Technologies at $73,000 - $103,000 value without apologizing for the price
  • Position Renaissance Technologies against competitors with clear, differentiated value props
  • Read the room on every senior call and adjust the close
  • Close the gap between what marketing promises and sales delivers
  • Seed Springfield social channels with content that earns replies

  What You'll Bring

  • Bachelor's degree in a related field, or equivalent practical experience
  • Working understanding of both HubSpot Service Hub and Emotional Intelligence in real-world settings
  • Comfort owning sales marketing decisions in an OH market
  • Solid Jira Service Management grounding, plus Data Entry you can pick up on the fly

  Founded in Springfield, OH during a downturn, Renaissance Technologies grew human-first and lean while flashier sales marketing rivals burned out. Transparency is a habit, so roadmaps, tradeoffs, and even mistakes get shared openly.

  We reward ruthlessly-focused contributors with $73,000 - $103,000, flexible hours, wellness perks, and meaningful career development support.

  This opening was refreshed recently and remains an active priority for the team.

  If you can picture yourself owning the Senior Customer Service Representative work here, picture it harder and apply.

• Required skills

  • HubSpot Service Hub
  • Conflict Resolution
  • CSAT Reporting
  • Data Entry
  • Jira Service Management
  • First Call Resolution
  • Genesys Cloud
  • Emotional Intelligence
  • Process Improvement

• Benefits & perks

  • Relocation assistance
  • Core hours flexibility
  • Voluntary benefits marketplace
  • Corporate Rates
  • Profit sharing
  • Volunteer time off (VTO)
  • Parental Leave
  • Annual learning stipend
  • Retiree medical benefits

• Apply before 2026-08-17

  Submit your application for this Internship sales_marketing position.