The opportunity timeline

• Overview

  Retail Technologies is hiring a Senior Customer Service Representative in Charlotte, NC.

• Role description

  We want a Senior Customer Service Representative at Retail Technologies who treats every NC objection as a clue, not a wall. This Senior Customer Service Representative role at Retail Technologies rewards initiative with $86,000 - $119,000, real decision-making power, and steady career advancement.

  Key Responsibilities

  • Build territory plans that maximize coverage across Charlotte, NC
  • Plant Retail Technologies in the sales marketing conversations buyers already trust
  • Sell the deeply-curious roadmap, not just today's feature set
  • Trade weekly notes with product on what Charlotte buyers keep requesting
  • Close the loop between ad spend and revenue, dollar for dollar
  • Mine Written Communication data for the steady-handed story that wins the room
  • Steer Retail Technologies prospects from interest to invoice without friction
  • Walk the Charlotte, NC territory and know it better than the map

  What You'll Bring

  • A communicator who can disagree without making it personal
  • Proven Work Ethic judgment when the textbook answer doesn't fit
  • A Retail Technologies mindset: scrappy today, scalable tomorrow
  • Real curiosity about why Retail Technologies customers do what they do
  • The reflex to surface risk before it surfaces itself
  • The diplomacy to align stakeholders who don't agree yet

  Retail Technologies is the steady-handed NC company that built its name on sales marketing work nobody else wanted to do properly. We build psychological safety the boring way: by actually following through on what we say.

  We pair a $86,000 - $119,000 salary with health, dental, and vision plans, plus annual bonuses tied to team performance.

  Actively staffed and live, this Charlotte, NC opening is no relic.

  Apply today and discover what makes Retail Technologies a great place to work.

• Required skills

  • Freshdesk
  • Active Listening
  • Account Management
  • Written Communication
  • Twilio Flex
  • Presentation Skills
  • Work Ethic

• Benefits & perks

  • 529 college savings plan
  • Free financial planning services
  • Retiree medical benefits
  • Meal delivery stipend
  • Meditation and mindfulness apps
  • Company swag and merchandise
  • Holiday Parties
  • Severance package

• Apply before 2026-08-07

  Submit your application for this Internship sales_marketing position.