The opportunity timeline

• Overview

  Rite Aid is hiring a Senior Customer Service Representative in Salinas, CA.

• Role description

  We built the Senior Customer Service Representative seat at Rite Aid for someone who can sell at $109,000 - $150,000 stakes and coach the team that follows. A hybrid Senior Customer Service Representative post in Salinas that values Interpersonal Skills over 7 years, pays $109,000 - $150,000, and never boxes you in.

  Key Responsibilities

  • Beat last quarter's $109,000 - $150,000 number without burning the pipeline
  • Prospect via cold calls, emails, and social selling to fill the hybrid pipeline
  • Chase down warm referrals before competitors in Salinas get the call
  • Build the Salinas reference network that closes deals for you
  • Segment audiences and personalize outreach to lift response rates
  • Line up the feedback-hungry sponsorships that put Rite Aid in front of buyers

  What You'll Bring

  • 5+ years owning outcomes, not just completing tasks
  • A Rite Aid mindset: scrappy today, scalable tomorrow
  • Curiosity that outpaces your current job description
  • A CA sensibility, or genuine curiosity about this market
  • The judgment to say no to good ideas at the wrong time
  • 6 years of learning when to trust the process and when to break it
  • The instinct to ask "what would change your mind?" before debating

  The hands-on people at Rite Aid have spent years proving that world-class Net Promoter Score can absolutely come out of Salinas. Every voice in the CA office gets airtime, especially the ones still finding their volume.

  Think competitive $109,000 - $150,000, full benefits, a clear runway to grow your Resilience, and the latitude to work the way you work best.

  This Salinas, CA role just got a fresh timestamp, and applications are flowing in.

  You've weighed the pros and cons long enough; the Senior Customer Service Representative application takes five minutes.

• Required skills

  • Freshdesk
  • Active Listening
  • Complaint Handling
  • Intercom
  • QA Monitoring
  • Customer Feedback Analysis
  • Customer Onboarding
  • Net Promoter Score
  • Call Center Operations
  • Multitasking
  • Accountability
  • Interpersonal Skills
  • Mentoring
  • Resilience

• Benefits & perks

  • Commission structure
  • Nap Pods
  • Concierge Services
  • Unlimited PTO
  • Free financial planning services
  • Eldercare support
  • Flexible Spending Account (FSA)
  • Telemedicine and virtual care access
  • Visa sponsorship

• Apply before 2026-09-04

  Submit your application for this Hybrid sales_marketing position.