The opportunity timeline

• Overview

  Sustainable Energy Inc is hiring a Senior Customer Service Representative in Baltimore, MD.

• Role description

  As a Senior Customer Service Representative on our oddball-friendly go-to-market team, you will own the full sales cycle from first touch to close. A $94,000 - $128,000 remote role for a senior professional ready to own deliverables and grow within a high-trust team.

  Key Responsibilities

  • Analyze campaign metrics and optimize spend against revenue targets
  • Mentor junior reps on outreach cadence and objection handling
  • Develop and execute multi-channel campaigns that drive qualified leads for Sustainable Energy Inc
  • Run discovery calls that uncover budget without asking for it
  • Lead flat-and-fast go-to-market efforts for products launching in MD
  • Mine Attention Management data for the playfully-serious story that wins the room
  • Steer Sustainable Energy Inc prospects from interest to invoice without friction

  What You'll Bring

  • Detail-oriented approach with a commitment to accuracy
  • The self-awareness to know which problems are yours to solve
  • Cross-functional ease, from Time Management engineers to Attention Management marketers
  • An appetite for ownership that scales with the stakes
  • A collaborator who makes the senior review feel less like an exam
  • Curiosity that outpaces your current job description

  Ask anyone in Baltimore about Sustainable Energy Inc and you'll hear the same thing: a high-trust crew that ships fast and sweats the Jira Service Management details. Honest feedback is a gift here, and we try to wrap it kindly before we hand it over.

  Our $94,000 - $128,000 package travels with real mentorship, a growth ladder you can see, and the flexibility to clock in from Baltimore or home.

  Re-confirmed open this morning, the senior seat at Sustainable Energy Inc stays available.

  We're hiring, and your application could be the one we've been waiting for.

• Required skills

  • Data Entry
  • Customer Journey Mapping
  • HubSpot Service Hub
  • CSAT Reporting
  • Time Management
  • Jira Service Management
  • Inbound Call Handling
  • Continuous Learning
  • Attention Management
  • Initiative

• Benefits & perks

  • Financial wellness program
  • Free coffee and espresso bar
  • Home Office Setup
  • Fertility benefits and IVF coverage
  • Onboarding buddy program
  • Birthday off
  • Short-term disability insurance
  • Commuter benefits
  • Flexible scheduling
  • Matching gift program

• Apply before 2026-09-03

  Submit your application for this Remote sales_marketing position.