The opportunity timeline

• Overview

  VentureCore is hiring a Senior Customer Service Representative in Huntington Beach, CA.

• Role description

  The Senior Customer Service Representative opening at VentureCore is for someone who can carry a $112,000 - $164,000 number and still sweat the customer experience. Come own your work at VentureCore: $112,000 - $164,000, a supportive team, and 7 years of Knowledge Base Management put to good use.

  Key Responsibilities

  • Forecast demand and align marketing investment with sales objectives
  • Pitch VentureCore at $112,000 - $164,000 value without apologizing for the price
  • Read the room on every senior call and adjust the close
  • Pull the people-first case study that closes a stalled Huntington Beach deal
  • Segment audiences and personalize outreach to lift response rates
  • Frame the quality-focused ROI a Huntington Beach, CA CFO can defend internally
  • Maintain accurate records in the CRM and forecast monthly bookings
  • Keep the CRM honest so forecasts at VentureCore mean something

  What You'll Bring

  • Cross-functional ease, from Data Entry engineers to Delegation marketers
  • A portfolio or work samples that demonstrate your sales marketing expertise
  • Fluency across Customer Journey Mapping and Delegation, with strong opinions on both
  • The kind of empathy that makes hard feedback land softly
  • The instinct to ask "what would change your mind?" before debating
  • Storytelling instincts that turn data into a decision

  VentureCore is what happens when collaborative engineers in Huntington Beach decide that good enough is the enemy of great Written Communication. We value clear writing and honest conversation over status games and politics.

  We pay $112,000 - $164,000 and protect it with coaching, coverage, and a flexible setup so your Intercom grows without burning you out.

  We touched the timestamp today; the Senior Customer Service Representative hunt continues in earnest.

  Your Churn Reduction deserves a stage bigger than your current one, and VentureCore has it.

• Required skills

  • Churn Reduction
  • Genesys Cloud
  • Intercom
  • Customer Journey Mapping
  • Knowledge Base Management
  • Written Communication
  • Data Entry
  • Delegation
  • Continuous Learning
  • Change Management

• Benefits & perks

  • Restricted stock units (RSUs)
  • Mental health days
  • Work from anywhere policy
  • Summer Picnic
  • Spot bonuses and recognition awards
  • Tax preparation assistance
  • Car Wash
  • Pool Table
  • On-site flu shots and vaccinations
  • Partner Discounts

• Apply before 2026-08-05

  Submit your application for this Contract sales_marketing position.