The opportunity timeline

• Overview

  Business Partners Inc is hiring a Technical Support Specialist in Cambridge, MA.

• Role description

  The job is simple to state and hard to do: a Technical Support Specialist at Business Partners Inc turns interest in MA into invoices. This MA role reads like an upgrade — $64,000 - $98,000, hybrid hours, 1 years valued, and a path that does not dead-end.

  Key Responsibilities

  • Represent Business Partners Inc at trade shows, conferences, and local networking events
  • Decode why MA buyers say yes and double down on it
  • Maintain accurate records in the CRM and forecast monthly bookings
  • Conduct market research to uncover trends shaping the sales marketing space
  • Carry the booth conversation past small talk into next steps

  What You'll Bring

  • Hands-on experience with modern ServiceNow workflows and tooling
  • Hands-on command of ServiceNow, with Time Management as a close second
  • A knack for Patience that colleagues quietly come to rely on
  • Adaptability and resilience when facing shifting requirements
  • Critical thinking skills and sound, independent judgment
  • ServiceNow fundamentals plus the Accountability polish clients notice

  Business Partners Inc grew up alongside its customers, scaling from a single Cambridge room into the sales marketing partner much of MA now trusts. The candidly-kind pace here is real, but so is the permission to log off and recover.

  Business Partners Inc rewards your craft-focused work with $64,000 - $98,000, equity participation, and mentorship from accomplished sales marketing leaders.

  The search is live, the seat is funded, and we are interviewing this week.

  We read every application that lands, so make yours count and tell us why Technical Support Specialist is your fit.

• Required skills

  • Patience
  • Cross-selling
  • Inbound Call Handling
  • Phone Etiquette
  • ServiceNow
  • Email Support
  • Customer Onboarding
  • Accountability
  • Time Management

• Benefits & perks

  • Catered lunches
  • Tuition reimbursement
  • Cell phone plan discounts
  • Open and transparent culture
  • Open source contribution time
  • Company retreats
  • Service anniversary awards
  • Paid vacation days
  • Subscription to industry publications
  • Volunteer Time Off
  • Hybrid Work
  • Employee Assistance Program (EAP)

• Apply before 2026-08-24

  Submit your application for this Hybrid sales_marketing position.