The opportunity timeline

• Overview

  Carlyle Group is hiring a Technical Support Specialist in Orange, CA.

• Role description

  A self-directed Technical Support Specialist thrives where targets are loud and excuses are quiet, and that's the culture Carlyle Group built in Orange, CA. Read it as a $87,000 - $125,000 invitation to own sales marketing work in Orange, backed by a mid-level title and 4 years of trust.

  Key Responsibilities

  • Find the impact-driven hook that makes Orange, CA prospects lean in
  • Seed Orange social channels with content that earns replies
  • Build the CSAT Reporting report leadership checks before the CA review
  • Forecast demand and align marketing investment with sales objectives
  • Manage event sponsorships and lead-capture programs across Orange, CA
  • Hand the Technical Support Specialist crew a territory plan they can actually run
  • Grow Carlyle Group's inclusive footprint one earned introduction at a time
  • Coach junior reps through their first flexible negotiation

  What You'll Bring

  • Hands-on Cross-selling experience that survives a whiteboard interview
  • Proven track record delivering results as a mid-level Technical Support Specialist
  • Familiarity with the rhythms of a gloriously-unglamorous hybrid team
  • Practical Cross-selling skills sharpened in a hybrid setting
  • Fluency in Stress Management earned the hard way, not just from a tutorial
  • Comfort owning the unglamorous middle of a hybrid project

  Most of Carlyle Group still fits in one Orange building, and that fun-loving closeness is exactly why its sales marketing work stays sharp. Mentorship goes both ways at Carlyle Group, and seniority never means having all the answers.

  Our Carlyle Group offer is built to keep you: $87,000 - $125,000, coaching, benefits, and hours that flex around the CA life you want.

  The req cycled to active again moments ago for the Orange office.

  Show us the CSAT Reporting that doesn't fit neatly on a resume; apply and let it shine.

• Required skills

  • Five9
  • CSAT Reporting
  • First Call Resolution
  • Freshdesk
  • QA Monitoring
  • Cross-selling
  • Customer Retention
  • Upselling
  • Complaint Handling
  • Active Listening
  • Networking
  • Delegation
  • Stress Management

• Benefits & perks

  • Supplemental life insurance
  • Disaster relief assistance
  • Paid certification exam fees
  • Green card sponsorship
  • Travel Allowance
  • Payroll advance options
  • Donation Matching
  • Paid Time Off
  • Phased retirement options
  • Compressed Workweek
  • Four-day work week
  • Nap pods
  • Employee of the Month
  • Recognition and rewards platform
  • Stock options

• Apply before 2026-09-17

  Submit your application for this Hybrid sales_marketing position.