The opportunity timeline

• Overview

  Cisco is hiring a Technical Support Specialist in Lorain, OH.

• Role description

  Growth at Cisco stalled below where it should be, so we opened a Technical Support Specialist position for a senior closer fluent in Problem Solving. Trade your Freshdesk and 5 years for $76,000 - $105,000 at Cisco, and the growth that follows is yours to build.

  Key Responsibilities

  • Draft the cold-outreach copy that survives a senior buyer's inbox
  • Own the post-sale check-in that turns clients into references
  • Sniff out the Help Scout gap that's leaking deals at handoff
  • Plant Cisco in the sales marketing conversations buyers already trust
  • Keep the messaging consistent from Lorain, OH billboards to cold DMs

  What You'll Bring

  • Comfort owning a number that goes up or down because of you
  • Comfort owning sales marketing decisions in an OH market
  • Comfortable presenting ideas to stakeholders at every level
  • Strong multitasking ability without sacrificing quality
  • Excellent written and verbal communication skills
  • An OH work history, or strong reasons you'll thrive here anyway

  Cisco turned a frustration with sales marketing into a boldly-pragmatic business that now serves customers far beyond OH. We look out for one another, and burnout is treated as a problem to solve, not a badge to wear.

  We provide $76,000 - $105,000, a wellness budget, retirement matching, and clear milestones for moving up to the next senior.

  We are reviewing Help Scout and Freshdesk backgrounds on a daily basis for this seat.

  Think you have what it takes? apply now and start the conversation.

• Required skills

  • Kustomer
  • Freshdesk
  • Help Scout
  • De-escalation
  • Complaint Handling
  • Problem Solving
  • Gorgias
  • Five9
  • Conflict Resolution
  • Persuasion
  • Project Management
  • Teamwork

• Benefits & perks

  • Annual learning stipend
  • Pet insurance
  • Tax preparation assistance
  • Cell phone plan discounts
  • Wellness program and challenges
  • Remote work flexibility

• Apply before 2026-09-10

  Submit your application for this Full-time sales_marketing position.