The opportunity timeline

• Overview

  Citigroup is hiring a Technical Support Specialist in Santa Clara, CA.

• Role description

  Citigroup is on a mission to own its category, and the right Technical Support Specialist will help us get there faster. A freelance Technical Support Specialist role that values ownership over busywork, pays $103,000 - $137,000, and invests in your long-term growth.

  Key Responsibilities

  • Translate Talkdesk dashboards into stories the sales floor actually uses
  • Read the sales marketing market and reposition the offer when it shifts
  • Qualify inbound leads and route them through the sales funnel efficiently
  • Keep the messaging consistent from Santa Clara, CA billboards to cold DMs
  • Nurture the slow sales marketing leads until timing flips in our favor
  • Read intent data and route the Santa Clara hot leads first

  What You'll Bring

  • Experience supporting cross-functional teams in a mid-level capacity
  • Track record that proves you can entrepreneurial ship under deadline pressure
  • Demonstrated capacity to mentor or support mid-level teammates
  • Comfort working in a fast-paced, data-honest environment
  • Familiarity with Citigroup-scale workflows, or the appetite to reach them

  Citigroup was founded in Santa Clara, CA on the idea that sales marketing should be powerful yet refreshingly tinker-friendly. Trust is the default setting at Citigroup; you have to actively spend it to lose it.

  For your Account Management and 4 of grit, we offer $103,000 - $137,000, mentorship, benefits, and the flexibility to do Santa Clara on your terms.

  Re-dated this morning, Citigroup continues hiring for the Technical Support Specialist role.

  The next chapter of your career is one application away.

• Required skills

  • Inbound Call Handling
  • Talkdesk
  • Account Management
  • Net Promoter Score
  • Innovation
  • Analytical Thinking

• Benefits & perks

  • Parking Allowance
  • Meal delivery stipend
  • Paid paternity leave
  • Concierge Services
  • Summer Fridays
  • Asynchronous work culture
  • Free Meals
  • Financial hardship assistance fund
  • Floating holidays
  • Auto and home insurance discounts
  • Global emergency assistance
  • Career transition support

• Apply before 2026-08-05

  Submit your application for this Freelance sales_marketing position.