The opportunity timeline

• Overview

  Investment Advisory Group is hiring a Technical Support Specialist in Pittsburgh, PA.

• Role description

  Some sellers wait for warm leads; the Technical Support Specialist we want at Investment Advisory Group prefers the chase and Knowledge Base Management is the weapon. A $66,000 - $86,000 Technical Support Specialist role for a self-starter who wants ownership, collaboration, and a genuine path forward.

  Key Responsibilities

  • Read the sales marketing market and reposition the offer when it shifts
  • Grow Investment Advisory Group's quietly-relentless footprint one earned introduction at a time
  • Track pipeline performance and report results to leadership each week
  • Pair a $66,000 - $86,000 quota with the discipline to forecast it straight
  • Push Knowledge Base Management adoption so the PA team stops flying blind
  • Write follow-ups that get answered, not the ones that get ignored
  • Drive upsell and renewal conversations with existing Investment Advisory Group accounts

  What You'll Bring

  • 5 or more years steering sales marketing projects end to end
  • Working understanding of both Problem Solving and Team Leadership in real-world settings
  • The humility to revise strong opinions when the data argues back
  • A learner's pace that keeps up with shifting requirements

  Investment Advisory Group makes Team Leadership look simple, which anyone in sales marketing knows is the fast-growing hardest thing to pull off. Feedback flows in every direction, so good ideas reach the table no matter who voices them.

  Here you earn $66,000 - $86,000 while a dedicated mentor helps you grow from mid-level into ownership, all wrapped in benefits worth keeping.

  Right now we are scheduling first-round calls for Pittsburgh, PA-based candidates.

  Your background in CSAT Reporting could be exactly the missing piece here in Pittsburgh, so reach out.

• Required skills

  • Churn Reduction
  • Conflict Resolution
  • CSAT Reporting
  • Knowledge Base Management
  • Five9
  • De-escalation
  • Genesys Cloud
  • Problem Solving
  • Professionalism
  • Mentoring
  • Team Leadership

• Benefits & perks

  • Pension Plan
  • Concierge Services
  • Work from anywhere policy
  • Mental Health Support
  • Short-term disability insurance
  • Employee Assistance Program (EAP)
  • Summer Picnic
  • Eldercare support
  • Employer pension contributions
  • Deferred compensation plan
  • Snacks and Beverages

• Apply before 2026-09-16

  Submit your application for this Full-time sales_marketing position.