The opportunity timeline

• Overview

  Realty Solutions Group is hiring a Technical Support Specialist in Naperville, IL.

• Role description

  Realty Solutions Group is on a mission to own its category, and the right Technical Support Specialist will help us get there faster. The thing worth noting is how much Realty Solutions Group trusts you here — $74,000 - $109,000, sales marketing ownership, and a long runway, all from 4 years in.

  Key Responsibilities

  • Sharpen the Technical Support Specialist value prop for each vertical we touch
  • Open doors in Naperville, IL that a mid-level title alone can't
  • Translate Talkdesk dashboards into stories the sales floor actually uses
  • Frame the inclusive ROI a Naperville, IL CFO can defend internally
  • Identify and pursue new business opportunities throughout IL
  • Report on attribution and channel ROI to inform the $74,000 - $109,000 budget cycle
  • Stand up a Time Management-driven scoring model the whole team believes

  What You'll Bring

  • Eagerness to take ownership and run with new responsibilities
  • A Naperville grounding, or the adaptability to plant roots quickly
  • Curiosity and a continuous drive to sharpen your sales marketing craft
  • A fun-loving bias toward action, balanced by knowing when to wait
  • The kind of reliability that earns you the hard assignments
  • The reliability that lets a manager stop checking in
  • Enough Talkdesk to be dangerous, enough First Call Resolution to be trusted

  Realty Solutions Group was founded in Naperville, IL on the idea that sales marketing should be powerful yet refreshingly unhurried. A full-time role with us means real responsibility, real trust, and real support behind you.

  We provide a $74,000 - $109,000 salary, full benefits, and dedicated time each week to learn new CRM Software and Ticket Management tools.

  This is an open, funded role that we intend to fill in the coming weeks.

  If the Technical Support Specialist role sounds like your next chapter, send us your application and let's talk specifics.

• Required skills

  • Talkdesk
  • Gorgias
  • Ticket Management
  • Time Management
  • CRM Software
  • De-escalation
  • First Call Resolution
  • Technical Support
  • Jira Service Management
  • Phone Etiquette
  • Work Ethic
  • Decision Making
  • Problem Solving
  • Cross-Functional Collaboration

• Benefits & perks

  • Hearing aid coverage
  • Corporate Rates
  • Critical illness insurance
  • Employee stock purchase plan (ESPP)
  • Massage Therapy
  • Personal Shopping
  • Smoking cessation programs
  • Reservist support
  • Wellness Programs
  • Volunteer time off (VTO)
  • Outplacement services
  • Global emergency assistance
  • Adoption assistance
  • Generous paid time off

• Apply before 2026-08-17

  Submit your application for this Full-time sales_marketing position.