The opportunity timeline

• Overview

  Retail Partners is hiring a Technical Support Specialist in Peoria, IL.

• Role description

  Retail Partners needs a values-led Technical Support Specialist who treats Attention Management and Customer Service as the two halves of one growth engine. A $59,000 - $80,000 Technical Support Specialist role for a self-starter who wants ownership, collaboration, and a genuine path forward.

  Key Responsibilities

  • Partner with Conflict Resolution specialists to align content with demand-generation goals
  • Test messaging variations and iterate based on performance data
  • Draft the cold-outreach copy that survives a mid-level buyer's inbox
  • Keep the messaging consistent from Peoria, IL billboards to cold DMs
  • Talk numbers with finance, then talk vision with prospects

  What You'll Bring

  • Strong time-management skills and a bias toward action
  • Comfort owning sales marketing decisions in an IL market
  • Comfort steering sales marketing conversations toward a decision
  • The self-awareness to know which problems are yours to solve
  • Demonstrated ability to teach what you know to someone greener
  • 3 years of learning when to trust the process and when to break it
  • Mid-level mastery of First Call Resolution, validated by people who'd hire you again

  What sets Retail Partners apart isn't size but a quietly-excellent Peoria culture that refuses to ship ServiceNow it wouldn't trust itself. Honest feedback is a gift here, and we try to wrap it kindly before we hand it over.

  Land here and your reward starts at $59,000 - $80,000, then climbs alongside the mentorship, flexible hours, and benefits we keep stacking on top.

  This role is in active recruitment, with a target start date just ahead.

  Reach out, walk us through your Customer Service, and let's see if Retail Partners is your next stop.

• Required skills

  • De-escalation
  • Knowledge Base Management
  • Conflict Resolution
  • Twilio Flex
  • HubSpot Service Hub
  • ServiceNow
  • Inbound Call Handling
  • First Call Resolution
  • Email Support
  • Multitasking
  • Attention Management
  • Cross-Functional Collaboration
  • Customer Service

• Benefits & perks

  • Remote work flexibility
  • Internal mobility opportunities
  • Unlimited PTO
  • Gas and mileage reimbursement
  • Tuition Reimbursement
  • HSA investment options
  • Car Allowance
  • Medical insurance with low premiums
  • Wellness Programs
  • Cell phone plan discounts
  • Health Insurance
  • Eldercare support
  • Relocation assistance
  • Annual company offsite
  • Book Allowance

• Apply before 2026-08-21

  Submit your application for this Freelance sales_marketing position.