The opportunity timeline

• Overview

  StartupEdge is hiring a Technical Support Specialist in Carlsbad, CA.

• Role description

  The Technical Support Specialist we hire will shape messaging, sharpen positioning, and grow revenue for StartupEdge from day one. Set against the usual sales marketing listings, this hybrid role at StartupEdge stands out for one reason — it pays $108,000 - $160,000 and trusts you.

  Key Responsibilities

  • Own the post-sale check-in that turns clients into references
  • Coach junior reps through their first deadline-driven negotiation
  • Keep Carlsbad renewals from slipping by owning the timeline
  • Pull the endlessly-iterating case study that closes a stalled Carlsbad deal
  • Write follow-ups that get answered, not the ones that get ignored
  • Pitch, listen, adjust, and pitch again until the sales marketing deal lands
  • A knack for translating customer insights into sharper campaign briefs
  • Nurture the slow sales marketing leads until timing flips in our favor

  What You'll Bring

  • The composure to deliver bad news early and clearly
  • Proven follow-through, measured in shipped things rather than good intentions
  • Comfort with the hybrid cadence of a Carlsbad-based operation
  • 6 years that taught you which corners can be cut
  • A collaborative mindset and genuine enthusiasm for teamwork
  • Hands-on familiarity with Call Center Operations, sharpened by Net Promoter Score side projects
  • A point of view on StartupEdge's space, sharpened by your own reading

  For over 6 years, StartupEdge has built data-driven solutions that help teams in Carlsbad, CA get more done. We keep our process light so engineers can spend their energy on Goal Setting and Customer Journey Mapping, not bureaucracy.

  We reward your Intercom with $108,000 - $160,000, surround it with mentorship and benefits, and let your schedule flex around Carlsbad.

  Right now, today, applications for the sales marketing role are landing and being read.

  Don't wait for the perfect moment to switch into sales marketing work, because it's right now.

• Required skills

  • Customer Journey Mapping
  • Net Promoter Score
  • Intercom
  • SLA Management
  • ServiceNow
  • Customer Retention
  • Customer Satisfaction Surveys
  • Call Center Operations
  • CSAT Reporting
  • Resilience
  • Project Management
  • Goal Setting

• Benefits & perks

  • Wellness stipend
  • Vision Insurance
  • Maternity Leave
  • Professional Development
  • Retention bonuses
  • Product Discounts
  • Yoga Classes

• Apply before 2026-09-08

  Submit your application for this Hybrid sales_marketing position.